Experience

alphin GmbH

• Germany
• Advertising Services
• 1 - 100 Employee

• Head of Operations

  • May 2021 - Present

  Development of six teams, their processes and services: - Social Media Management - Social Media Advertising - Food & Location Photography - Influencer Marketing - Online Visibility - Account Growth Capacity expansion for all services while leveraging best practices to meet evolving challenges, achieve scalability in three markets (GE, AUT, UK) and enhance overall service satisfaction. Development of six teams, their processes and services: - Social Media Management - Social Media Advertising - Food & Location Photography - Influencer Marketing - Online Visibility - Account Growth Capacity expansion for all services while leveraging best practices to meet evolving challenges, achieve scalability in three markets (GE, AUT, UK) and enhance overall service satisfaction.



GET IT DONE Service GmbH

• Germany
• Internet Publishing
• 1 - 100 Employee

• Head of Business Operations

  • Feb 2018 - Jul 2020

  Leading and developing multiple teams of the organization belonging to the business operations unit, f.ex: - project design and service development - partner acquisition and coverage - fulfillment and customer care - communications and content Leading and developing multiple teams of the organization belonging to the business operations unit, f.ex: - project design and service development - partner acquisition and coverage - fulfillment and customer care - communications and content



South America

• Travelling

  • May 2017 - Oct 2017



Helpling

• Germany
• Technology, Information and Internet
• 100 - 200 Employee

• Country Lead & Director

  • Aug 2016 - Apr 2017

  Strategic and operative responsibility for the Australian branch, including:- Planning and implementation of IT-solutions to foster growth and improve CRM- Market analysis in preparation for vertical expansion - Operations and financial reporting- AR & AP- Proposal building and presentation to managing directors- Liaison with Australian Taxation Office (ATO)- Product and market redefinition - Rapport building, staff hiring, development, and training- Other general duties and responsibilities in line with directorship Show less

• Head of Operations

  • Apr 2016 - Aug 2016

  Oversight of all operational matters, including:- sales and fulfillment- Strategic alignment of customer care and partner management team to reduce POC- Streamlining operations to increase customer NPS - CRM software migration, translation, and adaptation for the AU division- Supply and demand forecasting- Rapport building, staff management, and hiring, development, and training

• Head of Partnerships

  • Feb 2015 - Mar 2016

  Responsible for Partner acquisition, onboarding and Network relations: - Development of operational infrastructure, incl. KPI implementation- Conceptualization, planning, and implementation of cost-reducing measures, partner acquisition costs as well as for partners - Opening of Melbourne market- Lead generation and funnel optimization- Increase in quality of partner network

• Business Development

  • Oct 2014 - Feb 2015

  As part of a Berlin send Taskforce responsible for: - Partner acquisition & partner care- Supply and demand forecasting- Implementation of a recommendation program



Auctionata Paddle8 AG

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• BI & Sales Intern

  • Jul 2013 - Aug 2013

  Internship as part of the Master’s program in Cultural Economics and Entrepreneurship. Internship as part of the Master’s program in Cultural Economics and Entrepreneurship.



IndoChine Group

• Hospitality
• 1 - 100 Employee

• Marketing Events Executive

  • Oct 2010 - Jul 2012

  - Planning, production, and promotion of in house, private and corporate events - Outdoor catering coordination such as Shakespeare in the Park - World Gourmet Summit 2011 - Scheduling of entertainment and MarCom calendars - PR (European media) - Client, VIP, and guest performers’ entertainment - Planning, production, and promotion of in house, private and corporate events - Outdoor catering coordination such as Shakespeare in the Park - World Gourmet Summit 2011 - Scheduling of entertainment and MarCom calendars - PR (European media) - Client, VIP, and guest performers’ entertainment



zeitreisen - veranstaltungs- und projektmanagement

• Events Services
• 1 - 100 Employee

• Personal Assistant

  • Apr 2007 - Sep 2007



grup gsr

• Spain
• Events Services
• 1 - 100 Employee

• Events Intern

  • Feb 2006 - Jun 2006