Experience

Adria Dental Group
• Croatia
• Medical Practices
• 1 - 100 Employee
• Operations Associate

  • Sep 2023 - Present


Miličić dent d.o.o.

• Sales and Marketing Coordinator

  • Jan 2023 - Sep 2023

  ● strategic management ● community management ● market researching ● customer support ● strategic management ● community management ● market researching ● customer support



TIM DENT Miličić

• Croatia
• Hospitals and Health Care
• 1 - 100 Employee

• Head of Customer Relations and Sales

  • Jan 2022 - Sep 2022

  ● being responsible for customer relations team and implementing customer service strategies● monitoring, prioritising and strategising daily activities of customer relations staff activities● training staff about company policy and customer service activities● investigating and solving customer's complaints and inquiries● conducting business reviews using CRM programs● meeting with managers to plan and discuss new strategies● expanding and updating customer database● handling additional customer service and sales tasks Show less

• Customer Relations and Sales Specialist

  • Jan 2020 - Jan 2022

  ● processing claims● reaching targets● resolving issues related to accounts● offering support during treatment● organising treatment phases● organising clinical calendar● community management



Stomatološka poliklinika ARENA

• Croatia
• Wellness and Fitness Services

• Assistant Interpreter

  • Oct 2016 - Oct 2019

  ● managing and organisation of the clinical calendar ● managing crisis situations ● keeping track of weekly/monthly statistics and reports regarding the management of the clinic and the dental laboratory ● cooperating with other departments within the firm ● managing weekly/monthly schedule of the personnel as their annual leave ● handling assistant COO tasks ● managing and organisation of the clinical calendar ● managing crisis situations ● keeping track of weekly/monthly statistics and reports regarding the management of the clinic and the dental laboratory ● cooperating with other departments within the firm ● managing weekly/monthly schedule of the personnel as their annual leave ● handling assistant COO tasks


School for teaching and translating LANITA
• Spanish and Italian teacher

  • Feb 2014 - Mar 2018


H&M

• Belgium
• Construction

• Retail Salesworker

  • 2012 - 2012

  Student job. Student job.



BIPA Hrvatska

• Croatia
• Retail
• 1 - 100 Employee

• Salesperson

  • 2011 - 2011

  Student job. Student job.