Monika Bocmanova
Cluster Revenue Manager at Marriott International Hotels Bratislava Cluster (Grand Hotel River Park & Sheraton Bratislava)- Claim this Profile
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Slovak Native or bilingual proficiency
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English Professional working proficiency
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German Elementary proficiency
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Czech Limited working proficiency
Topline Score
Bio
Credentials
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Basic Revenue Management Training 2018
Starwood Hotels & Resorts Worldwide, Inc.Jan, 2018- Nov, 2024 -
Touris Guide Certificate
Ekonomická univerzita v BratislaveJan, 2014- Nov, 2024
Experience
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Marriott International Hotels Bratislava Cluster (Grand Hotel River Park & Sheraton Bratislava)
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Slovakia
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Hospitality
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1 - 100 Employee
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Cluster Revenue Manager
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Oct 2019 - Present
- Effectively manage group and transient inventory and develop pricing strategy in all distribution channels including branded web, 3rd party sites, and GDS,- Drive Market Share and Revenue Performance through proper pricing, yield management and mix management,- Studies market and competition data on daily basis, benchmarking, Fairshare and other reports,- In charge of producing month end reports with strong emphasis on past, current and future performance analysis as well as action planning, - React to any shortfalls against budget and co-ordinate implementation of tactical offers,- Responsible for the preparation of 30-60-90 day Forecasts. Forecasting Accuracy: to achieve 5% of Monthly Total FRS Room Revenue Forecast., presentations on weekly Revmax Meetings- Creation the budgetary process and the yearly strategy,- Support and monitor the Reservations department, and in collaboration with DOS responsible for challenging and devising revenue management/sales strategies. Show less
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Cluster Reservations Manager
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Dec 2018 - Sep 2019
- Conduct regular staff appraisals focusing on goal setting and achievement, along with continuity planning and development,- Assist in the completion of all Reservations Agent / Supervisor tasks, if required with focus on results, challenges, updates, and trainings,- Responsible for effective implementation and compliance with all Revenue Management Standards, Policies & Procedures. (Rate Plans, Rate Categories, Market Segmentation, Profiles and all other PMS related RM functionality,- Responsible for Leisure Group segment, control rates and availability to achieve budgeted figures,- Support Revenue Manager on managing rooms’ inventory to achieve optimum results in occupancy, average rate and revenue, by reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary, and rate availability- Deputize Director of Revenue in case of his/her absence Show less
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Assistant Reservation Manager
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Dec 2017 - Nov 2018
- Empower the Reservations team (4 members) to deal with all departmental and customer enquiries, to maximize revenues to achieve budgeted and forecasted Rooms Revenue targets- Prepare various reports on scheduled basis, as requested by Revenue Manager (Revenue Plan uploads, Daily Pick-up, Occupancy forecast, Competitive pricing, STR, Monthly Actuals, Owners Reports and Analysis, travel agents’ commisions payments)
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Reservations Supervisor
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Dec 2016 - Nov 2017
- Train, develop, schedule and motivate staff to increase productivity, supervise the Reservations Agents in their daily duties, and responses to clients- Assist on OTA Extranets’ management – Booking.com, Expedia.
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Reservations Agent
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Dec 2014 - Nov 2016
- Process individual and leisure group requests - Review daily reservation accuracy and rate compliance from perspective of business segment and source.- Ensure clients’ satisfaction and adherence to service standards.- Check reservations made on the previous day, arrivals for the following days, and VIP arrivals.- Control no show and late cancellation charges, follow internal credit policy
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Smart Hotels&Hostels
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Poland
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Hospitality
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1 - 100 Employee
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Front Office Manager
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Jan 2012 - Feb 2014
- supervision, training and mentoring of 10-13 team members to achieve company goals- responsibility for maintaining company policies and procedures, hold of regular reception staff meetings focusing on goals, areas for improvement and any changes in hostel policy- daily email/phone communication with clients and 3rd party partners- processing of various reports and statistics needed (Excel and Mews system)- managing group reservations and securing an advance payments- creating monthly work schedules and completing payroll- responsibility for reception supplies including inventory & ordering of supplies Show less
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Front Office Receptionist
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Dec 2008 - Dec 2011
- check-in/check-out hostel guests- managing email/phone reservations- assisting in-house guests with requests- handling payments by cash register and terminal- dealing with guest's complaints and problems
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Elephant Castle Summer Hostel
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Trenčín, Trenciansky, Slovakia
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Manager and Co-owner
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Jun 2012 - Aug 2012
managing hostel efficiently, handling staff and schedule their duties, planning budget and controlling operating costs, statistics, communication with partners, OTA Extranets’ management managing hostel efficiently, handling staff and schedule their duties, planning budget and controlling operating costs, statistics, communication with partners, OTA Extranets’ management
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Aeolus Tours
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Israel
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Leisure, Travel & Tourism
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1 - 100 Employee
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Travel Consultant
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Mar 2008 - Oct 2008
direct sales, work with clients, contact with foreign partners, price calculations according to individual requirements, processing of business agenda, planning and selling, creating publications (guides, local customs, regulations) to travelers direct sales, work with clients, contact with foreign partners, price calculations according to individual requirements, processing of business agenda, planning and selling, creating publications (guides, local customs, regulations) to travelers
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Education
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2013 - 2015
Ekonomická univerzita v Bratislave
Master's degree, Management of Tourism -
2010 - 2013
Vysoká škola zdravotníctva a sociálnej práce Sv. Alžbety
Bachelor's degree, Sociology and Psychology -
2009 - 2012
Ekonomická univerzita v Bratislave
Bachelor's degree, Business Activities in Trade and Tourism -
2003 - 2007
Stredná odborná škola Via Humana
Tourism
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