Experience

The Consultus International Group

• United Kingdom
• Utilities
• 100 - 200 Employee

• Customer Service Executive

  • Sep 2018 - Present



E.ON

• Germany
• Utilities
• 700 & Above Employee

• Customer resolution manager

  • Mar 2002 - Sep 2018

  I have over 13 years in depth knowledge of the energy industry. Part of my role required me to liaise between third parties and customers to resolve any issue the customer may have. My role current role is a customer resolution manager. This is primarily dealing with customer complaints related to their bills, meters and any others complaints relating to their services provided by E.ON. During my time at E.ON I have had various roles that have covered both Business customers and Residential customers. Achievements. • A Key member of the department re-organisation. This involved compiling different learning training packages for over 60 people. The re design allowed me to gain a vast amount of confidence, and to think on my feet. Many other skills gained during this experience was to be flexible, approachable and dependable. • Department Representative for improving the company internet. I was able to utilise my knowledge gained throughout the years help implement enhancements to the system. • Within the calls I take I have to be disciplined and manage customers’ requirements, I deal with issues in a sensitive and empathic manner, thinking on my feet by discussing. Time management and prioritising customers is an important part of my day. Show less



National Car Rental

• Leicester, United Kingdom

• Customer Service Representative

  • Oct 2001 - Jan 2002

  At National Car Rental my main role was to investigate any discrepancies with customers invoices. Numeric and keyboard skills played an important part of this job. My daily tasks were very much office based. At National Car Rental my main role was to investigate any discrepancies with customers invoices. Numeric and keyboard skills played an important part of this job. My daily tasks were very much office based.



NatWest

• Leicester, United Kingdom

• Customer Service Manager

  • May 2001 - Oct 2001

  Speaking with customers over the telephone, working as part of a team in order to ensure our group call handling times are met. I have developed my initiative by assisting customers so that their queries are answered. I also developed skills that include computing, working in a professional teamed environment. Listening to customer’s queries over the telephone is an essential part of the job as it is telephone oriented. Speaking with customers over the telephone, working as part of a team in order to ensure our group call handling times are met. I have developed my initiative by assisting customers so that their queries are answered. I also developed skills that include computing, working in a professional teamed environment. Listening to customer’s queries over the telephone is an essential part of the job as it is telephone oriented.



Safeway

• Retail
• 700 & Above Employee

• Cashier

  • May 1997 - Sep 2001

  I regularly helped customers who required assistance on a wide range of supermarket duties. General tasks often carried out by myself for customers included working in many departments, whilst I worked at Safeway I gained confidence in communicating with a wide range of individuals, thus widening my social circle. I regularly helped customers who required assistance on a wide range of supermarket duties. General tasks often carried out by myself for customers included working in many departments, whilst I worked at Safeway I gained confidence in communicating with a wide range of individuals, thus widening my social circle.



Citizens Advice Bureau

• Leicester, United Kingdom

• Research And Administrative Assistant

  • Aug 1999 - Sep 2000

  My main daily tasks involved advising clients of all backgrounds on various queries they have. This could have either been done on the phone or face to face. I also assisted the bureau in many administration duties. Such as carrying out follow up work that would assist the client further, in their query. This could mean contacting third parties. I also completed various other office duties. My main daily tasks involved advising clients of all backgrounds on various queries they have. This could have either been done on the phone or face to face. I also assisted the bureau in many administration duties. Such as carrying out follow up work that would assist the client further, in their query. This could mean contacting third parties. I also completed various other office duties.