Experience

Modern Hire - a HireVue Company

• United States
• Software Development
• 1 - 100 Employee

• Implementation Consultant

  • Nov 2021 - Present

  Lead and execute implementation activities such as branding, network configuration, Zoom/Teams/WebEx integrations, SSO, and Outlook Sync for new and existing clients per our client onboarding process. Develop and maintain trusted advisor relationships with clients and internal partners to ensure seamless delivery of our solutions. Manage internal queue containing requests for changes to existing client applications. Troubleshoot application, implementation, and technical issues by taking ownership of questions, researching and providing solutions. Deliver projects within scope and timeline with a high level of client satisfaction.



SHL

• United Kingdom
• Software Development
• 700 & Above Employee

• Client Services Specialist

  • Feb 2018 - Oct 2021

   Scheduled and lead client interactions including platform onboarding, account reviews, and weekly project calls.  Partnered closely with integrations and technical teams to ensure client business need are met  Coordinated strategic plans with internal stakeholders to uphold and improve client satisfaction.  Stood as a trusted advisor for clients and a reliable source for any questions regarding their web platform  Generated reports, analyzed program metrics, and presented to clients in clean and concise format.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Associate

  • Jan 2017 - Feb 2018

  Part time sales associate. Part time sales associate.



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Associate Trainer

  • Dec 2012 - Dec 2016

  Worked in Training, Cashier, and Productions. Worked in Training, Cashier, and Productions.