Experience

Acorn-i

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior eCommerce Account Manager

  • Jun 2023 - Present

  London, England, United Kingdom

• Ecommerce Consultant

  • Jun 2021 - May 2023

  London, England, United Kingdom



Alexander MacLean

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Business Analyst

  • Feb 2021 - Apr 2021



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Account Manager, Activities

  • Mar 2020 - Dec 2020

  London, England, United Kingdom Responsible for developing and managing a portfolio of 80+ key and growth b2b partnerships across Europe. Coaching partners to grow their business on the Expedia platform - analyzing mutual business requirements, providing tailored and structured recommendations. Cultivated key partnerships including Merlin Entertainments, Gray Line Tours, Historic Royal Palaces. Highlights: •Increased partner sales performance by 180%, through strategizing and planning with partners to reach mutual… Show more Responsible for developing and managing a portfolio of 80+ key and growth b2b partnerships across Europe. Coaching partners to grow their business on the Expedia platform - analyzing mutual business requirements, providing tailored and structured recommendations. Cultivated key partnerships including Merlin Entertainments, Gray Line Tours, Historic Royal Palaces. Highlights: •Increased partner sales performance by 180%, through strategizing and planning with partners to reach mutual goals and maximize business growth on the Expedia platform. • Delivered quarterly business reviews; presenting data on partner performance, business booking trends, including weekly/monthly sales and revenue reports, leading to high partner satisfaction and almost 100% partner retention. • Led API connectivity integration for key UK partners, streamlining reservation processes for the business and the partner. • Continuously achieved set targets and optimized partner portfolio by 20% each quarter. • Negotiated improved booking and cancellation conditions for key partners, improving customer service and conversion rate. • Optimized content for high SEO performance and refreshing images and video; driving traffic to infosite pages, leading to 15% increase in transactions for key partners, over a 1 year period. • Collaborated across Expedia Group teams to cultivate innovative concepts for Expedia's campaigns. • Ambassador for Expedia UK & Ireland Activities at external tradeshows and at internal workshops; developing promotional ideas, cultivating relationships, and representing the Activities business. • Secured attractive offers and inventory for global campaigns such as Black Friday, maximizing traffic, revenue, and increasing conversion. • Presented learning and training sessions to internal and external stakeholders on business updates, performance, technology releases, and new processes.

• Associate Account Manager, Activities

  • Mar 2014 - Mar 2020

  London, United Kingdom Accountability for developing partnerships and portfolio inventory for UK and Ireland markets, for Expedia Activities line of business. Growing business through engagement and relationship building of high to mid-value partners and effective strategies to manage ‘long tail’ partners. Highlights: • Developed a high-quality portfolio of Activities; grown the UK & Ireland’s Activities supply portfolio by 200%. • Securing exclusive allocated inventory for Harry Potter Studio Tour… Show more Accountability for developing partnerships and portfolio inventory for UK and Ireland markets, for Expedia Activities line of business. Growing business through engagement and relationship building of high to mid-value partners and effective strategies to manage ‘long tail’ partners. Highlights: • Developed a high-quality portfolio of Activities; grown the UK & Ireland’s Activities supply portfolio by 200%. • Securing exclusive allocated inventory for Harry Potter Studio Tour (top attraction in London), meeting last-minute demand. • Sourced attractive offers and inventory for global campaigns such as Black Friday, maximising traffic, revenue and increasing conversion. • Navigated 3 x global system migration for supplier extranet. • Represented Expedia as part of a discussion panelist for Tourism Ireland; OTA Workshop. • Awarded top performer for "Relentlessly Strive for Better".



Cosmos Holidays

• Travel Arrangements
• 1 - 100 Employee

• Product and Commercial Executive

  • Jul 2011 - Mar 2014

  Bromley, United Kingdom Representing a point of ownership and having accountability for designated destinations; Turkey and Greece. Revenue optimization through yield management and pricing and creative concepts of brochure production. Highlights: • Successfully designed and implemented new concepts for Sustainable Tourism and Elite (Luxury) Holidays. • Identified new hotels to contract in Turkey and Greece, improving business portfolio and customer choice.