Monica Louis

Case Management Specialist at Baptist Health
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Contact Information
us****@****om
(386) 825-5501
Location
Miami, Florida, United States, US

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Experience

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Case Management Specialist
      • May 2022 - Present

    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Personal Shopper
      • Jan 2019 - Present

      Understand the specific needs and requirements of clientsTake orders via telephone of clients and cater to their needs accordingly Shop for specific items in large grocery stores Communicate directly with customers to ensure exceptional service Keep records of purchases, sales and requisitions Select the correct products or assist customer in making product selections, based on customers’ needs and product specifications Deliver products to customers home or business Understand the specific needs and requirements of clientsTake orders via telephone of clients and cater to their needs accordingly Shop for specific items in large grocery stores Communicate directly with customers to ensure exceptional service Keep records of purchases, sales and requisitions Select the correct products or assist customer in making product selections, based on customers’ needs and product specifications Deliver products to customers home or business

    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Front Desk Receptionist
      • Sep 2019 - Mar 2020

      Greet and check in all guests upon entry Enroll guests in membership and loyalty programs Sales Speak with guests on the phone to answer questions Educate guests on related classes and membership options Update members account information Greet and check in all guests upon entry Enroll guests in membership and loyalty programs Sales Speak with guests on the phone to answer questions Educate guests on related classes and membership options Update members account information

    • United States
    • Non-profit Organizations
    • 300 - 400 Employee
    • Direct Support Professional
      • Mar 2017 - Jun 2019

      -Interact with a diverse group of people with intellectual disability.-One-to-one interaction with individuals to build report and provide a safe and supportive relationship. -Assist individuals with daily tasks and provide supervision and guidance. -Document daily case notes -Interact with a diverse group of people with intellectual disability.-One-to-one interaction with individuals to build report and provide a safe and supportive relationship. -Assist individuals with daily tasks and provide supervision and guidance. -Document daily case notes

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Front Desk Receptionist
      • Feb 2016 - Dec 2016

    • United States
    • Retail
    • 700 & Above Employee
    • Cashier Customer Service
      • Aug 2014 - Feb 2015

Education

  • Florida International University
    Bachelor's degree, Psychology
    2017 - 2020
  • Miami Dade College
    Associate's degree, Psychology
    2014 - 2016
  • Robert Morgan Educational Center And Technical College
    High School Diploma, Pre-Physical Therapy Studies
    2010 - 2014

Community

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