Experience

Restaurant Zone Recruiting

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Director of Client Experience

  • Oct 2020 - Present

  Instilling vision and consistent infrastructure to reach company goals. Working hand in hand with CEO and COO in developing long term operational strategies to assist in meeting company objectives. Provides strategic perspective, functional and business expertise to identify, evaluate, develop and drive client improvement strategies which create an extraordinary internal and external client experience.



Bellagio

• United States
• Hospitality
• 700 & Above Employee

• Luxury Experience Manager

  • Oct 2018 - Oct 2020

  Las Vegas, Nevada Area Successfully surpassed the annual revenue goal by over 300% prior to end of quarter 3. Implemented cost-effective sales strategies to identify and curate strong relationships with the highest spending non-gaming guests. Developed an all immersive current and future guest journey to provide guests with unparalleled experiences. Implemented GuestView Survey’s and a Guest Experience Monitor to receive feedback from our guests to ensure satisfaction remains higher than 90%. Collaborated with other… Show more Successfully surpassed the annual revenue goal by over 300% prior to end of quarter 3. Implemented cost-effective sales strategies to identify and curate strong relationships with the highest spending non-gaming guests. Developed an all immersive current and future guest journey to provide guests with unparalleled experiences. Implemented GuestView Survey’s and a Guest Experience Monitor to receive feedback from our guests to ensure satisfaction remains higher than 90%. Collaborated with other departments to ensure VIP treatment in all venues. Managed and escalated all guest issues and ensured guest satisfaction in a timely manner. Created a CRM system in Excel to track and maintain revenue, growth, forecasting, guest preferences and reservations. Nurtured the growth of the team by identifying the technical and interpersonal skills each individual wish to excel in and providing tools and support to achieve those goals. Instilled a strong departmental culture built on the foundation of teamwork, integrity, inclusion and excellence. Show less



Provident Trust Group, an Ascensus company

• United States
• Financial Services
• 1 - 100 Employee

• Head of Marketing

  • Dec 2016 - Oct 2018

  Las Vegas, Nevada Advanced from intern to head of the marketing department with the responsibilities of strategic initiatives, overseeing the day to day operations and managing a team of interns. Provided strategic planning, implementation and sustainability of the company’s brand. Supported the business by providing lead generation, CRM, data analysis, marketing campaigns, promotional materials, newsletters, web design, trade show preparations and hosted events that appeal to high net worth clients. Worked hand… Show more Advanced from intern to head of the marketing department with the responsibilities of strategic initiatives, overseeing the day to day operations and managing a team of interns. Provided strategic planning, implementation and sustainability of the company’s brand. Supported the business by providing lead generation, CRM, data analysis, marketing campaigns, promotional materials, newsletters, web design, trade show preparations and hosted events that appeal to high net worth clients. Worked hand in hand with the executive team and ensuring all departments in the cooperation are heard in order to adjust marketing tools to save employee resources, provide better client services and maximize EBITA. Encouraged interns to explore their marketing niche by implementing their individual talents into company projects. Show less



MD Marketing Consultants

• Sales Manager

  • Oct 2014 - Jan 2017

  Las Vegas, Nevada Area Responsible for self-sufficient development and execution of strategic sales and marketing plans to identify, maintain and develop long term revenue generating relationships with top Plastic Surgeons in Southern Nevada and Southern California territories. Successfully engaged clients by organized hosted events such as luncheons, social cocktail hours, dinner presentations and full weekend experiences for the surgeons, their employees and families. Established a strong network of internal… Show more Responsible for self-sufficient development and execution of strategic sales and marketing plans to identify, maintain and develop long term revenue generating relationships with top Plastic Surgeons in Southern Nevada and Southern California territories. Successfully engaged clients by organized hosted events such as luncheons, social cocktail hours, dinner presentations and full weekend experiences for the surgeons, their employees and families. Established a strong network of internal connections to ensure each meeting, event, sale and product delivery is successful by owning each experience, being open to feedback and resolving issues in a timely manner. Show less



Hakkasan Group

• Hospitality
• 1 - 100 Employee

• Concierge

  • Apr 2014 - Apr 2015

  3799 Las Vegas Blvd. Las Vegas, NV 89139 Assisting affluent individuals with fine dining, luxury night life and day life experiences consisting of Hakkasan Group’s vast venue portfolio including Michelin stared restaurants and the world’s top nightclubs, day clubs and lounges.