Experience

Muddy Boots by TELUS Agriculture & Consumer Goods

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Delivery Manager

  • Apr 2019 - Present

  * Customer engagement with over 20 clients, building trust and rapport.* Customer onboarding: scoping and project management for a successful software implementation.* Problem-solving and technical support (Zendesk).* Effective communication management between client and internal teams; e.g. change requests.* Understanding of client's business operations for a personalised service delivery and expansion.* Analyse paper based data for conversion onto our digital platform.* Conduct training sessions.* Working effectively with the sales manager scoping out potential new clients.* Service level agreement reviews. Show less

• Application Specialist

  • Nov 2017 - Apr 2019

  * Embedded within a major client's HQ working with various teams and stakeholders.* Day-to-day account management, responding to queries, problem-solving and troubleshooting.* Planning and running meetings with major users, and relaying feedback to the service delivery team.* Comprehensive understanding of how client platforms interact with our own software.* Running individual and group training sessions.* Effective priority management within a highly dynamic business with various teams. Show less



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Sep 2014 - Nov 2017

  Finding the best complete package for customers and small business customers, not just mobiles, but tablets, broadband and entertainment solutions. Customer service, troubleshooting, building rapport with clients. POS, computer systems, stock control and store operations. Adaptable to constant change in a fast paced industry. Finding the best complete package for customers and small business customers, not just mobiles, but tablets, broadband and entertainment solutions. Customer service, troubleshooting, building rapport with clients. POS, computer systems, stock control and store operations. Adaptable to constant change in a fast paced industry.



David Jones

• Australia
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2010 - Jun 2014



Sensient Technologies Corporation

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Food Technologist

  • Dec 2011 - Jan 2014

  Food technologist working with colours, flavours and beverages. Assisting with new product development, quality control and sensory testing. Formulate and conduct lab trials to achieve project objectives, inc troubleshooting. Compounding dry and liquid flavours, spices colours, and syrups. Analysis and shelf life testing of raw materials and finished products. Calibration and operation of analytical equipment. Sensory evaluation. Documentation, meeting deadlines and communicating with other departments, working as a team. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Jun 2008 - Feb 2011