Experience

Midwest Medical Specialists PA

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Account Representative

  • Nov 2021 - Present



Salon Mission and Day Spa

• Receptionist

  • Aug 2017 - Dec 2021

  Answer phones, schedule appointments, retail sales, run daily reports, Facebook updates, Update/review Yelp and Google listings, and general customer service Answer phones, schedule appointments, retail sales, run daily reports, Facebook updates, Update/review Yelp and Google listings, and general customer service



Shawnee Mission Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Patient Account Representative

  • Sep 2012 - Mar 2017

  I review the daily ANSB report to watch for accounts which are coming close to timely filling and work with those departments responsible for corrections, in order to bill for claims payment. In addition, I make corrections to specific holding claims on the ANSB report. I am responsible for reviewing a daily report for level of service changes, after discharge, and making corrections. I review medical records and make admit/discharge date corrections as needed. I complete all month end reporting for the Patient Financial Services Department, as well as, the monthly scorecard for the Case Management, HIM, and PFS Departments.I ended this position reviewing and appealing denials or payment shortages for Medicare, Medicaid, Tricare, and other governmental affiliated insurances. In addition, I reviewed all incoming audits and provided the necessary documents needed, while working through any questions or issues which arose. Finally, I was a resource within the department for questions concerning not only governmental insurances, but commercial as well.

• Patient Account Manager

  • Sep 2008 - Sep 2012

  I managed the Cash Posting process, Denial and Variance process, as well as, the Customer Service process within our Patient Financial Services Department. During this time, I wrote the scripting for our cash posting process, helped to implement the denial and variance team within our department, and helped to streamline duties within our Customer Service department, making each representative responsible for a specific portion of their total duties.



Saint Luke's Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Account Supervisor

  • Oct 2005 - Sep 2008

  I was in charge of the team that reviewed all commercial payments for accuracy and/or payment denial, followed up on those accounts which had a payment shortage, and assisted the denial representatives as needed.

• Patient Account Representative

  • Jun 1998 - Oct 2005

  I started as the cashier, then moved into a billing and follow-up position with our Home Health Company. From there, I moved into a payment reviewer position with the hospital, where I reviewed payments for accuracy and/or denials, as well as, followed up on those accounts that had a payment shortage. Finally, I became a denial analyst, where I appealed the denials we received and followed up with insurance for correct payment.