Experience

Audi Minneapolis

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Manager

  • Jul 2023 - Present



Twin Cities Performance Ferrari

• United States
• Automotive
• 1 - 100 Employee

• Ferrari Automotive Service Advisor

  • Jun 2021 - Jul 2023



Morrie's Auto Group

• United States
• Retail Motor Vehicles
• 200 - 300 Employee

• Luxury Automotive Service Advisor

  • Jul 2020 - Jun 2021

  · Maintain active certification status for FMC (Ford Motor Company) · Establish and manage process for delivering promises from sales deal “We Owe’s” · Oversee loaner fleet in TSD Rental program · Uphold Covid-19 protocol, such as valet pick up/delivery and e-payment per customer request · Maintain active certification status for FMC (Ford Motor Company) · Establish and manage process for delivering promises from sales deal “We Owe’s” · Oversee loaner fleet in TSD Rental program · Uphold Covid-19 protocol, such as valet pick up/delivery and e-payment per customer request



Morrie's Auto Group

• United States
• Retail Motor Vehicles
• 200 - 300 Employee

• Luxury Auto Service Advisor

  • Jun 2018 - Mar 2020

  · Attended quarterly in-person and online brand training for Maserati, Aston Martin, and Bentley · Met or exceeded CSI goals as outlined by each manufacturer · Billed warranty claims and submitted prior authorizations for warranty repairs · Worked with diverse clientele across a variety of luxury makes, including Ferrari, Lamborghini, and McLaren· Sold more than $900,000 between January and December 2019

• Luxury Auto Customer Experience Manager

  • Nov 2017 - Jun 2018

  · Oversaw customer relation initiatives, such as amenity upgrades and marketing incentives · Updated VIP event guest list for the General Manager· Monitored CSI surveys and reviews, responding to customer comments and concerns· Retained and audited CRM database for the dealership

• Luxury Auto Concierge

  • May 2017 - Oct 2017

  · Assisted customers by answering questions and connecting them with the appropriate associate · Supported Event Coordinator with event preparation and delegation· Answered incoming sales calls and forwarded to proper channel· Handled in- and out-bound mailings for the dealership, including finance deals and license plates · Managed office supply and finance form orders through NADA and internal systems



Colgate University

• United States
• Higher Education
• 700 & Above Employee

• Spanish Language Tutor

  • Sep 2016 - May 2017

  • Met with students individually to address specific problems with grammar and vocabulary • Helped students progress in their general understanding and use of the language by working through questions and assignments

• Community Leader

  • Aug 2014 - May 2017

  • Acted as resource for 180+ residents and organized enrichment programs to build community• Held weekly meetings with Assistant Director of assigned area• Attended safety and diversity trainings throughout the year• Completed duty rounds to document building condition and policy violations

• Research Assistant

  • Feb 2016 - May 2016

  • Assisted a student researcher with her study of brain activity and body image• Trained on correct usage and maintenance of EEG equipment• Monitored experiment participants and their data output during visual presentation

• Research Assistant

  • Feb 2015 - May 2015

  • Assisted a student researcher with her study of language consolidation and brain stimulation via transcranial direct-current stimulation (tDCS) • Cleaned and maintained tDCS equipment before and after implementation • Monitored participants during learning and testing components of the study



Securian Financial

• Financial Services
• 700 & Above Employee

• Summer Student Program: Advisor Assistant

  • May 2016 - Aug 2016

  • Managed supply budget and maintained appropriate stock at all times • Worked in secure room organizing and filing statement documents from 2013 to present • Updated agenda for advisor schools and helped assist during multiday Advisor training schools • Managed supply budget and maintained appropriate stock at all times • Worked in secure room organizing and filing statement documents from 2013 to present • Updated agenda for advisor schools and helped assist during multiday Advisor training schools



Securian Financial

• Financial Services
• 700 & Above Employee

• Summer Student Program: Group Insurance Data Analyst

  • May 2015 - Aug 2015

  • Entered client information in computer database and organized original paper copies • Handled printed paperwork and performed quality checks of other employees' work • Organized and filed microfiche for accounts • Entered client information in computer database and organized original paper copies • Handled printed paperwork and performed quality checks of other employees' work • Organized and filed microfiche for accounts



Securian Financial

• Financial Services
• 700 & Above Employee

• Summer Student Program: Life New Business Assistant

  • Jun 2014 - Aug 2014

  • Created accounts for new clients in the Life New Business database • Scanned paper documents and converted them to images online • Completed production log and maintained above-average production rates • Maintained email correspondence with company partners regarding client information • Created accounts for new clients in the Life New Business database • Scanned paper documents and converted them to images online • Completed production log and maintained above-average production rates • Maintained email correspondence with company partners regarding client information



Colgate University

• United States
• Higher Education
• 700 & Above Employee

• Annual Fund Student Caller

  • Sep 2013 - May 2014

  • Built rapport with Alumni and parents of current students • Recorded payment information and/or call outcome • Updated contact information in computer system • Built rapport with Alumni and parents of current students • Recorded payment information and/or call outcome • Updated contact information in computer system



Securian Financial

• Financial Services
• 700 & Above Employee

• Summer Student Program: Trust Company Receptionist

  • Jun 2012 - Aug 2012

  • Answered phone calls and forwarded callers as necessary • Greeted clients in person and directed to appropriate destination • Handled packages, checks, and other mail items • Filed invoices and other paperwork related to the accounts • Answered phone calls and forwarded callers as necessary • Greeted clients in person and directed to appropriate destination • Handled packages, checks, and other mail items • Filed invoices and other paperwork related to the accounts