Experience

HRA

• 15 Metrotech Center, Brooklyn, NY

• Computer Software Specialist

  • Jul 2018 - Present

  * Oversee, plan, manage and coordinate complex information technology projects from initiation to completion, including defining project scope, creating/updating project plans and work breakdown structures, scheduling project deliverables, goals, and milestones, identifying, and managing IT project risks, determining resource needs, obtaining signoff on project deliverables. *Provide day-to-day oversight and leadership of multidisciplinary project teams including teams working on IT integration projects and consultants. Coordinate, track, and report on project tasks and progress to management, stakeholders, and relevant teams. Support project deliverable readiness for service operations. * Ensure that software products and bug fixes are appropriately tested to meet functional (usability) and technical (performance) requirements. Create test cases, test scripts and defect reports. Execute test scripts and document progress and results. * Project leader performing complex computer related activities to ensure the integrity and efficiency of the developed systems/applications and the delivery of these systems to user management in an efficient manner for the Agency to comply with the major aspects of Welfare Reform as well as other legislative action. Show less



HRA MIS

• 15 MetroTech Center, Brooklyn, NY 11201

• Computer Associate Software 111

  • Mar 2012 - Jul 2018

  • Initiate the review and analysis of detailed computer specifications as part of test planning and system audit. • Provide continuous maintenance and monitor of the Welfare Management System (WMS) test database to ensure that the various levels of testing with the degrees of difficulty required are performed. • Utilize the Query Language Program (QLP) utility in the UNISYS environment to compile test cases. • Assist in feasibility studies relating to software testing and audits; provide expert technical guidance to the Family Independence Administration (FIA), review all training materials and manuals prior to their official release. • Design exception reports and provide status reports to management; monitor the function of various single and integrated computer systems, by identifying, isolating, and containing system errors by initialing corrective action in an accurate and timely manner. • Debug complex computer programs by analyzing problems and errors in order to correct program logic and increase efficiency of programs/systems • Provide highly complex software support services to the customer community in the overall technical support and troubleshooting of computer applications/systems • Participate in projects involving the design, development and implementation of reporting systems by applying standard techniques of information processing, systems analysis and other means in order to improve the flow of work, delivery of services and information. Show less



HRA/DSS

• City of NY

• Associate Staff Analyst

  • Oct 2010 - Mar 2012

  • Collect and analyze agency wide quantitative data of program operation. • Report descriptive summary and projective results for agency decision making. • Prepares schedule work activities and train subordinates in performance of work activities to increase employees’ competence. • Collect and analyze agency wide quantitative data of program operation. • Report descriptive summary and projective results for agency decision making. • Prepares schedule work activities and train subordinates in performance of work activities to increase employees’ competence.



HRA/DSS

• Office Manager

  • Sep 1994 - Oct 2009

  •Provide technical assistance in POS and Model Center implementation; identifying problems and resultant solutions for users. •Test and manage Model, Job and Food Stamp Centers operating system for performance such as WMS, NYCWAY, POS, ACCIS, Model Office (FRED and MONIQ), CSIC and Management Console •Test and manage system problems in production environment, including all Help Desk requests such as the PC enrollment and table configuration for power builder and oracle architecture oriented application. •Manage resolution for system problem with MONIQ at Model Offices and Food Stamps sites during implementation •Provide software support to users at Model Offices, Job Centers and Food Stamp Sites in general technical support /troubleshooting of FIA applications/systems •Coordinate and analyze agency wide quantitative data of program operations used in the development of system updates and enhancement Show less