Customer Service Representative

• Jun 2019 - Present

Customer Service

• Jan 2015 - Jan 2016

•Handle responsibilities of receiving incoming mails and distributing incoming faxes •Perform the tasks of assisting attorneys in preparing legal correspondence •Handle other duties and special projects under the instructions of legal managers •Assist legal department by screening callers and transferring the line to appropriate departments •Handle responsibilities of typing memos, correspondence, reports, and other legal documents •Provide essential administrative and clerical tasks like preparing client records and filing legal documents Show less

Customer Service Supervisor

• 2004 - 2008

• Customer service supervisor, Provide daily direction and communication to employees to ensure administrative tasks and functions are performed efficiently. Continuously monitor employees' progress against performance and leadership expectations, providing ongoing coaching, development, training, and feedback culminating in the delivery of written and verbal performance reviews. • Consistently leads team to achieve top quartile results among peers by keeping current with new organizational developments to promote a low-effort customer experience Coordinate and lead more complex projects and functions and execute with strategy and influence. • Acts as a lead or partner with Project Management and Supplier Operations on special assignments as Subject Matter Experts (SME) in areas of expertise and to develop solutions to create efficiencies and improve processes. • Review, analyze, and evaluate Medical reports. • Training Ensure employee timekeeping and other HR portal functions are accurate; monitor policy and procedure compliance; abide by the Code of Conduct and Ethics. • Respond to and resolve employee relations and performance issues according to established company policies. When needed, initiate appropriate disciplinary action, up to and including discharge. • Interviewing and hiring of new employees • Support talent acquisition activities through participation in job fairs, screening, interviewing, and hiring decisions • Show less

Customer Service Supervisor

• 2001 - 2004

• Customer service supervisor, • Monitor process volume and performance of calls. • Consistently leads team to achieve top quartile results among peers by keeping current with new organizational developments to promote a low-effort customer experience Coordinate and lead more complex projects and functions and execute with strategy and influence. • Acts as a lead or partner with Project Management and Supplier Operations on special assignments as Subject Matter Experts (SME) in areas of expertise and to develop solutions to create efficiencies and improve processes. • Review, analyze, and evaluate Medical reports. • Training Ensure employee timekeeping and other HR portal functions are accurate; monitor policy and procedure compliance; abide by the Code of Conduct and Ethics. • Respond to and resolve employee relations and performance issues according to established company policies. When needed, initiate appropriate disciplinary action, up to and including discharge. • Interviewing and hiring of new employees • Support talent acquisition activities through participation in job fairs, screening, interviewing, and hiring decisions Show less

Sales Director

• 1996 - 2000

Sales Director Continuously monitor employees' progress against performance and leadership expectations, providing ongoing coaching, development, training, and feedback culminating in the delivery of written and verbal performance reviews. • Consistently leads team to achieve top quartile results among peers by keeping current with new organizational developments to promote a low-effort customer experience Coordinate and lead more complex projects and functions and execute with strategy and influence. • Review, analyze, and evaluate Sales reports. • Training New Sales Rep. • Interviewing and hiring of new employees • Support talent acquisition activities through participation in job fairs, screening, interviewing, and hiring decisions • Show less