Experience

EFG Holding

• Egypt
• Financial Services
• 700 & Above Employee

• Associate VP Operational Risk

  • Feb 2022 - Present

• Associate Compliance Officer

  • Jan 2019 - Feb 2022

  Licensed Anti-Money Laundry Officer by the Financial Regulatory Authority (FRA) Assist in monitoring the trading activities of the brokerage division and its employees to ensure adherence to the relevant local and international rules and regulations.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Anti-Money Laundering Investigator

  • Aug 2016 - Dec 2018

  • Review customer profiles to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations. • Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources. • Conclude whether further investigation is warranted based on a reasonable assessment of information obtained. • Review… Show more • Review customer profiles to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations. • Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources. • Conclude whether further investigation is warranted based on a reasonable assessment of information obtained. • Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review. • Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events. • Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures. • Keep current with understanding of systems, policies, procedures and US regulations. • Provide a supporting role to on-shore business partners.

• Customer Service Advisor for the Premier Customers & Royal Families in Middle East

  • Feb 2015 - Aug 2016

  - Continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements. - Build customer relationships; manage accounts and resolving customer queries and issues in a professional manner. - Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. - Handling all Premier customers and Royal Family members in United Arab… Show more - Continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements. - Build customer relationships; manage accounts and resolving customer queries and issues in a professional manner. - Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. - Handling all Premier customers and Royal Family members in United Arab Emirates, Oman, Bahrain, Qatar and Lebanon with Commitment to bank policy and quality terms.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Vas Schengen Advisor

  • Oct 2013 - Jan 2015

  - Reserving appointments for the applicants based on first come first served basis. - Reserving appointments based on the Visa type. - Informing applicants about documents they need to reserve. - Informing applicants about the documents submission process. - Sharing any information about the Visa type, the Embassy wants the applicants to know or prepare before visiting the consulate. - Reserving appointments for the applicants based on first come first served basis. - Reserving appointments based on the Visa type. - Informing applicants about documents they need to reserve. - Informing applicants about the documents submission process. - Sharing any information about the Visa type, the Embassy wants the applicants to know or prepare before visiting the consulate.



Netherlands Embassy

• Cairo

• Consular Affairs Officer

  • May 2014 - Dec 2014

  - Interview visa applicants and prepare interview reports. - Receive, assess and register applications and payments for the procedure involved. - Take the necessary steps to start the procedure requested by the applicant by using the relevant databases, files or other processes. - To deal professionally with all callers, whether on telephone or in person, to the Visa Section, ensuring that people are treated fairly and responding sensitively to differences. - Communicate with the… Show more - Interview visa applicants and prepare interview reports. - Receive, assess and register applications and payments for the procedure involved. - Take the necessary steps to start the procedure requested by the applicant by using the relevant databases, files or other processes. - To deal professionally with all callers, whether on telephone or in person, to the Visa Section, ensuring that people are treated fairly and responding sensitively to differences. - Communicate with the back office in special cases. - Provide the back office with the relevant documents. Show less - Interview visa applicants and prepare interview reports. - Receive, assess and register applications and payments for the procedure involved. - Take the necessary steps to start the procedure requested by the applicant by using the relevant databases, files or other processes. - To deal professionally with all callers, whether on telephone or in person, to the Visa Section, ensuring that people are treated fairly and responding sensitively to differences. - Communicate with the… Show more - Interview visa applicants and prepare interview reports. - Receive, assess and register applications and payments for the procedure involved. - Take the necessary steps to start the procedure requested by the applicant by using the relevant databases, files or other processes. - To deal professionally with all callers, whether on telephone or in person, to the Visa Section, ensuring that people are treated fairly and responding sensitively to differences. - Communicate with the back office in special cases. - Provide the back office with the relevant documents. Show less