Monica Santos

Ecommerce Digital Merchandiser at SIMON MILLER
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles, California, United States, US

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Experience

    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Ecommerce Digital Merchandiser
      • Oct 2021 - Jul 2023

      Los Angeles, California, United States -Executed and assisted in all site related tasks, especially but not limited to visual merchandising, product catalog management and managing the organization of pre/post production of all Ecommerce photoshoots. -Was responsible for executing end to end setup and maintenance of all product assortment for the site, including but not limited to confirming site inventory, product image and copy audits, updating navigation filters, coordinating copy, product data, uploads, reviewing… Show more -Executed and assisted in all site related tasks, especially but not limited to visual merchandising, product catalog management and managing the organization of pre/post production of all Ecommerce photoshoots. -Was responsible for executing end to end setup and maintenance of all product assortment for the site, including but not limited to confirming site inventory, product image and copy audits, updating navigation filters, coordinating copy, product data, uploads, reviewing default colors and categories, styles activation, sequencing, site QA -Managed and maintained the visual merchandising on site that aligns with the SIMON MILLER aesthetic -Supported and took part in the creation of content calendar and promotional activity by partnering with the Ecommerce Director -Provided weekly and ad hoc reporting on style and site performance utilizing web analytics on category performance/ Navigation performance / and overall funnel reporting -Monitored website to identify and troubleshoot issues -Organized and managed the pre and post production of all Ecommerce photoshoots Show less

    • United States
    • Retail
    • 100 - 200 Employee
    • Ecommerce Digital Merchandiser, BCBG Group
      • Mar 2021 - Oct 2021

      Los Angeles Metropolitan Area -Digital product management and visual merchandising for proprietary brand, including site catalog management, new product activation, quality assurance, product attribution for search and navigation and website shop-ability and accuracy. -Developed and created reports to analyze site search, product selling and marketing strategies weekly to present to Ecommerce team leadership. -Analyzed data daily to optimize the customer experience and make suggestions/take action to improve… Show more -Digital product management and visual merchandising for proprietary brand, including site catalog management, new product activation, quality assurance, product attribution for search and navigation and website shop-ability and accuracy. -Developed and created reports to analyze site search, product selling and marketing strategies weekly to present to Ecommerce team leadership. -Analyzed data daily to optimize the customer experience and make suggestions/take action to improve conversion rate. -Created and managed website content schedule and collaborates with Marketing, Creative, Merchandising and Analytics teams. -Was responsible for set up and execution of site search strategies to increase conversion rates and overall site profitability. -Managed and reviewed merchandise presentation on the brand and/or third-party marketplace websites to ensure the categorization, imagery, color, copy, pricing, and promotional tags are accurate and meet internal guidelines. -Participated in the testing of all site content and e-mail creative in coordination with daily site refreshes, promotions and new functionality releases. -Identified process and/or system inefficiencies on a regular basis. -Performed other adhoc tasks to support day-to-day web merchandising, marketing projects and overall Ecommerce business operations. Show less

    • United States
    • Retail Apparel and Fashion
    • 500 - 600 Employee
    • Ecommerce Merchandiser/Site Content Manager
      • Sep 2019 - Mar 2021

      Greater Los Angeles Area -Project managed and executed monthly product launches on site. This includes everything from photo shoot planning and preparation, to product imports in Magento platform. -Executed and reviewed merchandise presentation on site to ensure categorization, product imagery, descriptions, and pricing are accurate. -Project managed sample coordination and photoshoot process. -Helped develop site content strategy and execute monthly site refreshes on Magento. -Supported with product… Show more -Project managed and executed monthly product launches on site. This includes everything from photo shoot planning and preparation, to product imports in Magento platform. -Executed and reviewed merchandise presentation on site to ensure categorization, product imagery, descriptions, and pricing are accurate. -Project managed sample coordination and photoshoot process. -Helped develop site content strategy and execute monthly site refreshes on Magento. -Supported with product strategy and selections for email calendar. -Executed on site promotions. This includes updating site content, setting up and testing promotion codes, and communicating with Customer service on offers. -Partnered with Buying, Planning, and Marketing to ensure alignment in business objectives to deliver a seamless online customer experience. -Continually optimized and improved on site search to reflect latest product launches and customer queries. -Prepared weekly and monthly merchandise reporting to help guide and inform leadership’s decision making and strategic planning. -Analyzed merchandising reporting and data to deliver insights and recommendations for online merchandising strategies. -Reviewed competitor websites to ensure industry alignment with product presentation, categorization, promotions, and trends. Show less

    • Ecommerce Specialist
      • May 2019 - Sep 2019

      Greater Los Angeles Area -Processed, picked, and packed all online orders for 2 brands: Current Air and Skies are Blue -Responded to weekly escalated customer service issues -Created seasonal buy plans & managed seasonal assortment for both brands -Monitored product delivery windows weekly & update the team on in-transit & delays -Partnered with Planning & Ecommerce Operations to manage inventory levels to maintain a zero to low stock out and plan monthly RTV’s -Ensured website was merchandised for… Show more -Processed, picked, and packed all online orders for 2 brands: Current Air and Skies are Blue -Responded to weekly escalated customer service issues -Created seasonal buy plans & managed seasonal assortment for both brands -Monitored product delivery windows weekly & update the team on in-transit & delays -Partnered with Planning & Ecommerce Operations to manage inventory levels to maintain a zero to low stock out and plan monthly RTV’s -Ensured website was merchandised for optimal product selling performance through product presentation, visual merchandising, site categorization, & ease of navigation on Shopify -Assisted in developing & rolling out strategic online marketing plans via site refreshes and email blasts Show less

    • Retail Apparel and Fashion
    • 100 - 200 Employee
    • Ecommerce Assistant Merchandiser
      • Sep 2018 - May 2019

      Greater Los Angeles Area -Published @Steph_Shep "Little Black Jean", Coated "Little Black Jean", & "Little BlueJean" on Jbrandjeans.com, which contributed to 30% of total business in Q4 -Assisted with publishing of Bella Freud x J Brand Collection on Jbrandjeans.com -Managed merchandising strategic initiatives to drive top line sales & profitability to accelerate sustainable growth of the Digital Flagship -Created seasonal buy plans & managed seasonal assortment for Women’s and Men’s with Ecommerce Exclusive… Show more -Published @Steph_Shep "Little Black Jean", Coated "Little Black Jean", & "Little BlueJean" on Jbrandjeans.com, which contributed to 30% of total business in Q4 -Assisted with publishing of Bella Freud x J Brand Collection on Jbrandjeans.com -Managed merchandising strategic initiatives to drive top line sales & profitability to accelerate sustainable growth of the Digital Flagship -Created seasonal buy plans & managed seasonal assortment for Women’s and Men’s with Ecommerce Exclusive opportunities -Monitored product delivery windows weekly & update the team on in-transit & delays -Ensured website was merchandised for optimal product selling performance through product presentation, visual merchandising, site categorization, & ease of navigation -Facilitated & lead cross-functional process with Ecommerce Operations, Merchandising, Marketing, Art for seasonal product upload to Order Management System(Symphony Commerce) -Analyzed business including metrics, sales growth & performance to seasonal plan & work with Ecommerce Manager & Marketing to increase traffic/conversion to key product ideas/strategies -Partnered with Planning & Ecommerce Operations to manage inventory levels to maintain a zero to low stock out and plan quarterly RTV’s -Was responsible for analyzing competitors & benchmark their online activity -Support digital marketing activities by putting together assortment proposals & assisting with samples -Managed the operations of the Nordstrom Drop Ship wholesale business -Set-up and planned seasonal Customer Service training -Responded to weekly escalated customer service issues

    • Ecommerce Operations Coordinator
      • Oct 2016 - Sep 2018

      Greater Los Angeles Area

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Associate
      • Jun 2016 - Aug 2016

      Brea, California -Provided the highest level of customer service during the annual anniversary sale -Set and achieved personal sales goals while supporting the overall goals of the team -Opened new Nordstrom Rewards accounts as a means of building customer relationships -Performed daily department maintenance tasks including stock work, re-merchandising, price markdowns, pulling inventory for Direct-to-customer online sale purchases, merchandise transfers, and fixture & light cleaning

    • Australia
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Design Intern
      • Jul 2014 - Oct 2014

      Greater Los Angeles Area -Researched current fashion trends -Assisted creating technical sketches of garments -Measured sample and final prototype garments -Sat in during fitting meetings to help assist communicate fit changes -Created a technical CADs to China vendor standards -Created a technical design sheet / tech packs to China vendor standards -Increased garment technical understanding fabric and fit -Participated in 1st proto fitting, sms fitting, pps fitting and bulk shipment fitting

    • United States
    • Retail Apparel and Fashion
    • 400 - 500 Employee
    • Merchandising Intern
      • Oct 2013 - Dec 2013

      Cerritos, CA -Ensured garments were neatly worn and fitted appropriately, according to on-body styling techniques -Managed flow of product during photo shoots by maintaining order with the varying levels of merchandise and product categories -Organized and prepped garments, products, and accessories to ensure all items are photo ready and in-studio prior to catalog shoots -Assisted with maintaining styling inventory -Pulled inventory from warehouse for catalog shoots and hot list monthly website… Show more -Ensured garments were neatly worn and fitted appropriately, according to on-body styling techniques -Managed flow of product during photo shoots by maintaining order with the varying levels of merchandise and product categories -Organized and prepped garments, products, and accessories to ensure all items are photo ready and in-studio prior to catalog shoots -Assisted with maintaining styling inventory -Pulled inventory from warehouse for catalog shoots and hot list monthly website feature -Merchandised website trend pages Show less

    • United Kingdom
    • Information Services
    • 400 - 500 Employee
    • Intern
      • Aug 2013 - Dec 2013

      Downtown Los Angeles Assist the Assistant Editor & WGSN staff with Trend Analysis, Web Research, and Trend Updates on a weekly basis to post on Fashion Reports for WGSN website/service

    • United States
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Showroom Manager
      • May 2012 - Oct 2013

      West Hollywood -Public Relations for ElevenParis Clothing, Backstage clothing, Ivy Kirzhner, Blonde Ambition Shoes and various shoe brands through social media and celebrity product placement -Answered business emails/calls -Handled FedEx / UPS packages -Organized a structure inventory of products with brand line sheets -Created emails for sales through constant contact

    • Netherlands
    • Apparel & Fashion
    • 1 - 100 Employee
    • Intern
      • Oct 2010 - Aug 2011

      Tustin -Designed an O’Neill romper and handbag to be produced -Promoted my original O’Neill design during a live runway show -Marketing and runway show production with mentors from O’Neill and Teen Vogue -Exposed to the coordination of a Tech Pack -Received $5,000 scholarship

Education

  • Fashion Institute of Design & Merchandising
    Bachelor of Science (BS), Business Administration and Management, General
    2013 - 2015
  • Fashion Institute of Design & Merchandising
    Associate of Arts (A.A.), Product Development
    2011 - 2013

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