Experience

HiRUM Software Solutions, A Guesty Company

• Australia
• Hospitality
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2020 - Present

  Client Support Officer assisting clients with PMS trouble shooting & resolutions to issues they may be experiencing. Some IT & Channel management experience Client Support Officer assisting clients with PMS trouble shooting & resolutions to issues they may be experiencing. Some IT & Channel management experience



The Mantra Group Mantra Bel Air

• Guest Services Officer

  • Jan 2005 - Present

  Responsible for all reception duties at Mantra Bel Air including sales and promotion of the accommodation, greeting and checking in/out of clients, operating the SIHOT /HIRUM booking systems, including end of month procedures, responding to e-mail requests, computer bookings, cash handling and general overall well-being of guests. Liaising with various other departments within the group including maintenance, body corporate and housekeeping. Responsible for all reception duties at Mantra Bel Air including sales and promotion of the accommodation, greeting and checking in/out of clients, operating the SIHOT /HIRUM booking systems, including end of month procedures, responding to e-mail requests, computer bookings, cash handling and general overall well-being of guests. Liaising with various other departments within the group including maintenance, body corporate and housekeeping.



Bel Air on Broadbeach

• Guest Services Officer

  • Jan 2012 - Jan 2020

  Bel Air was taken over by new management on 13th June 2012. My position continues with the new company Hemms Leisure Pty. An Independant owner who continues to make improvements at Bel Air on Broadbeach and was more than happy to have the valued and experienced staff stay on at the property.

• Front Office Manager

  • Sep 2005 - Jan 2020

  Recent promotion to Front Office Manager which entails the smooth running of Reception and Guest/Owner relations



Mawson Lakes Hotel

• Receptionist

  • Jan 2003 - Jan 2005

  Responsible for all reception duties including sales and promotion of the accommodation and dining, greeting and checking in/out of clients, operating an Ericcson switchboard, responding to e-mail requests, computer bookings, cash handling and general overall well-being of guests. The Hotel is also the centre of operations for all companies within the group.Six Continents Retail (Holiday Inn) Responsible for all reception duties including sales and promotion of the accommodation and dining, greeting and checking in/out of clients, operating an Ericcson switchboard, responding to e-mail requests, computer bookings, cash handling and general overall well-being of guests. The Hotel is also the centre of operations for all companies within the group.Six Continents Retail (Holiday Inn)



Isle of Skye Hotel

• Receptionist/Bar person

  • Jan 2002 - Jan 2003

  Responsible for all Reception duties including sales and promotion of accommodation and dining, greeting and checking in/out of clients, answering incoming calls, responding to e-mail requests, computer bookings and general overall well-being of guests.Undertaking bar duties as demand required including table waiting for the busy bar food trade. Responsible for all Reception duties including sales and promotion of accommodation and dining, greeting and checking in/out of clients, answering incoming calls, responding to e-mail requests, computer bookings and general overall well-being of guests.Undertaking bar duties as demand required including table waiting for the busy bar food trade.



ScotFit Ltd

• Administration Manager

  • Jan 2001 - Jan 2002

  Duties included all administration functions connected with a fitness training programme company.Sales and Marketing duties included design of advertising, brochures, letterheads and associated stationary, pro-active tele-marketing, advertising and attending Fitness Road Shows. Meeting and liaising with clients was essential to secure contracts and ascertain the exact training requirements of our customers, which were mostly Council Leisure departments on a UK wide basis. Duties included all administration functions connected with a fitness training programme company.Sales and Marketing duties included design of advertising, brochures, letterheads and associated stationary, pro-active tele-marketing, advertising and attending Fitness Road Shows. Meeting and liaising with clients was essential to secure contracts and ascertain the exact training requirements of our customers, which were mostly Council Leisure departments on a UK wide basis.



Perth & Kinross Recreational Facilities LtdPerth Leisure Pool

• Office Manager

  • Sep 1988 - Dec 2001

  Responsibilities included total office management: supervision and welfare of 12 reception and 3 clerical staff within the office and front reception.In charge of shift rotas, weekly wages, monthly salaries, customer care training, total cash control and all general administration functions. Purchase and general ledger for 7 cost centres, sales ledger, stock purchase and reconciliation for 1 cost centre, which included responsibility for budgetary planning and control for certain expenditure codes. Bank reconciliation on a monthly basis and Year-End reconciliation.Issuing personnel contracts and policies for staff at 7 centres and to act as an advisory service on personnel matters.Liaison with various council departments, ie Social work, Education, IT, HR & Finance Departments.Responsible for installation and co-ordination of a new touch screen tilling system (1998) at 7 centres.



Frews Cars Ltd

• Hire Drive Controller

  • Jan 1987 - Jan 1988

  Total responsibility for fleet of self drive cars - sales/hiring and administration. Reception and switchboard cover for main Ford dealership. Total responsibility for fleet of self drive cars - sales/hiring and administration. Reception and switchboard cover for main Ford dealership.



Moray District CouncilForres Swimming Pool

• Supervisor

  • Jan 1982 - Jan 1987

  In total charge of the building in the absence of the manager. Other duties included teaching, lifesaving and Reception work. In total charge of the building in the absence of the manager. Other duties included teaching, lifesaving and Reception work.



D Irons & Sons Ltd (Ironmongers)

• Accounts Clerk

  • Jan 1971 - Jan 1982

  Responsible for purchase ledger, sales ledger, correspondence, cash control and credit control. The last year in this employment was spent initiating a computerised accounts system. Responsible for purchase ledger, sales ledger, correspondence, cash control and credit control. The last year in this employment was spent initiating a computerised accounts system.