Experience

Experian Employer Services

• United States
• Financial Services
• 200 - 300 Employee

• Sr. CSR/Training Specialist

  • Oct 2022 - Present

  Alpharetta, Georgia, United States Provide and process information in response to inquiries, disputes and requests pertaining to Experian Verify’s online employment and income verification service while adhering to stringent data security policies and procedures. Train new team members to communicate to clients, verbally and in writing, regarding product operations and procedures while adhering to company security guidelines and culture.

• CSR II

  • Jul 2021 - Oct 2022

  Alpharetta, Georgia, United States Acquisition of uConfirm by Experian: Interact with users to provide and process information in response to inquiries, concerns and requests about uConfirm's online employment and income verification service. Manage existing verifier accounts and establish new accounts by interfacing with online users and providing customized accounts that match their business needs.



uConfirm

• Customer Service & Verifier Account Representative

  • Apr 2015 - Jul 2021

  Woodstock, Georgia Interact with users to provide and process information in response to inquiries, concerns and requests about uConfirm's online employment and income verification service. Manage existing verifier accounts and establish new accounts by interfacing with online users and providing customized accounts that match their business needs.



Cherokee County School District

• Substitute Teacher

  • Jan 2016 - May 2016

  Provided classroom instruction from Kindergarten through High School in the absence of the regular classroom teacher. Facilitated academic discussions, provided guidance and instruction, and managed a variety of behavioral environments while continuing to move groups of students as well as individuals toward a daily academic goal.



Tennessee Department of Health: Southeast Region

• Public Health Educator

  • May 1998 - Aug 1999

  Meigs, Rhea, and McMinn County Health Departments Developed and Implemented Community Health Programs in three Southeast Tennessee Counties that targeted the health concerns and needs of the residents of such as: Alcohol, Tobacco, & Drug Awareness and Prevention STD Awareness and Prevention Education Childhood Injury Prevention Healthy Lifestyle Promotion as it related to Nutrition and Physical Activity