Experience

Vive Health

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• B2B Support Agent

  • Jul 2022 - Present

  Building strong B2B relationships: Cultivating and nurturing business partnerships with clients, addressing inquiries, and providing exceptional customer service to ensure client satisfaction. Streamlining order management and logistics: Efficiently managing the entire order process, from placement to delivery coordination, by collaborating with internal teams, suppliers, and logistics partners to ensure accurate and timely order fulfillment. Collections management: Handling accounts receivable and implementing effective collection strategies, maintaining professional communication, and ensuring timely payment from B2B customers. Show less



Centro Medico Sinapsis IPS

• Colombia
• Wellness and Fitness Services
• 1 - 100 Employee

• Quality Manager

  • 2018 - 2019

  Regulatory Compliance: Ensured adherence to applicable local and international standards and regulations, such as ISO 9001 and ISO 14001, through comprehensive audits and evaluations. Process Improvement: Designed and implemented tools, including Key Performance Indicators (KPIs), to measure processes, influencing policies and procedures for continuous improvement. Non-Conformity Resolution: Utilized quality tools such as 5 Whys, Root Cause Analysis, Failure Mode and Effects Analysis (FMEA), and Fishbone diagrams to effectively address and close non-conformities and audit findings in a timely manner. Support for New Services: Leveraged expertise in standards and regulatory requirements to support the successful opening of new services related to the institution's activities. Policy Development and Safety: Developed and implemented policies and procedures that align with regulatory requirements, accreditation standards, and certifications to enhance worker safety and ensure compliance. Show less



Gespro Empresarial

• Project Manager

  • 2017 - 2018

  Project Management: Successfully led a team in conducting a biodiversity characterization project in Zone 1 of San Gil, Santander. Oversaw budget, activity planning, and evaluated project performance. Biodiversity Assessment: Collected and analyzed samples to determine flora biodiversity. Utilized rapid ecological assessment methodology and conducted surveys to understand local fauna. Reporting and Documentation: Compiled comprehensive reports and developed procedures to document project findings and outcomes. Show less



idime s.a

• Colombia
• Hospitals and Health Care
• 700 & Above Employee

• Operational assistant

  • 2015 - 2017

  Supported Quality Management System: Assisted in maintaining the Quality Management System by generating quality reports, organizing data, and supporting the analysis of indicators. Played a key role in addressing non-conformities and ensuring compliance. Implemented Environmental Awareness Program: Developed and successfully implemented an innovative environmental awareness program. Created a recycling culture and utilized the funds generated to invest in a comprehensive plan for water and energy conservation. Administrative Assistance: Provided administrative support in various tasks, including data collection, organization, and analysis. Contributed to the smooth operation of the organization and collaborated with cross-functional teams. Show less