Monica Renee Spivey

Tier 1 Technical Support at Velocity, A Managed Services Company
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Bio

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5.0

/5.0
/ Based on 1 ratings
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Sarah J. Mille

Monica was a team player, a fast learner, and a personable teammate. She was very good at independently working through issues and identifying solutions to problems. I would highly recommend Monica to any organization or any team.

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Credentials

  • Microsoft Technology Associate: Security Fundamentals (MTA)
    Microsoft
    Jun, 2020
    - Nov, 2024

Experience

  • Velocity, A Managed Services Company
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Tier 1 Technical Support
      • Sep 2021 - Present

  • Blackboard
    • United States
    • Higher Education
    • 700 & Above Employee
    • Customer Service Advisor
      • Jul 2020 - Sep 2021

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Creative
      • Apr 2012 - Nov 2019

  • Aplus.net
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Billing Specialist
      • May 2008 - May 2010

      Support internet hosting customers in response to billing support, and related inquiries via phone, e-mail, and our chat system. Support internet hosting customers in response to billing support, and related inquiries via phone, e-mail, and our chat system.

  • H&R Block
    • United States
    • Retail
    • 700 & Above Employee
    • Technical Support Specialist III
      • Dec 2007 - Apr 2008

      Provided technical support to external customers, internal field associates and management via phone, email and chat. Used Contact Center software programs and computer systems to resolve and track client issues. Served as liaison between clients and management, support groups and the business unit. Assisted other Technical Support Specialists as needed. Participate in outbound calling projects as needed. Provided technical support to external customers, internal field associates and management via phone, email and chat. Used Contact Center software programs and computer systems to resolve and track client issues. Served as liaison between clients and management, support groups and the business unit. Assisted other Technical Support Specialists as needed. Participate in outbound calling projects as needed.

  • BMO U.S.
    • United States
    • Banking
    • 700 & Above Employee
    • Treasury Sales Associate
      • Oct 2005 - Sep 2007

      Providing sales assistance to salespersons. Incumbent will coordinate the implementation of new services and products and service the customer service relationship with management direction. Providing sales assistance to salespersons. Incumbent will coordinate the implementation of new services and products and service the customer service relationship with management direction.

  • T-Mobile
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Customer Care Representative
      • Sep 2003 - Oct 2005

      Assisted team leads with issues elevated to management. Resolved a variety of customer inquiries including new orders for products and services. Disbursed account adjustments and credits in accordance with company policy. Assisted team leads with issues elevated to management. Resolved a variety of customer inquiries including new orders for products and services. Disbursed account adjustments and credits in accordance with company policy.

  • Bank of America
    • United States
    • Banking
    • 700 & Above Employee
    • Treasury Sales Associate
      • Aug 1994 - Aug 2003

      Providing sales assistance to salespersons. Incumbent will coordinate the implementation of new services and products and service the customer service relationship with management direction. Providing sales assistance to salespersons. Incumbent will coordinate the implementation of new services and products and service the customer service relationship with management direction.

Education

  • Park University
    BA, Management
  • MyComputerCareer
    IT Certifications, Information Technology
    2020 - 2021

Community

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