Experience

Bright From The Start: Georgia Dept of Early Care and Learning

• United States
• Government Administration
• 100 - 200 Employee

• Scholarship Admin Specialist

  • Aug 2017 - Present

  • Manage and evaluate 12 team members to ensure assignment procedures were followed, developed, and implemented • Manage the daily productivity and statewide distribution of Social Services referral-based tasks and assignments • Comprehend and interpret Childcare Services policies and procedures for proper execution of services • Creates, builds, and maintains positive working relationships within the CAPS division & state partners and community agencies • Research and respond to sensitive matters and requests by CAPS leadership and constituents • Reconcile case disputes and discrepancies based on current policy • Use existing procedures to resolve routine or standard CAPS clients inquiries Show less



Thorpe Freelancing

• Atlanta, Georgia, United States

• Freelance Writer

  • May 2009 - Present

  • Pitched and authored fresh online articles for SHEEN Magazine, Essence Magazine and TheGrio.com • Write on majority of topics such as travel and beauty • Plan, arrange, and conduct interviews in preparation for writing articles • Conduct research and compile findings in an organized manner • Establish and maintain relationships with individuals who are credible sources of information • Pitched and authored fresh online articles for SHEEN Magazine, Essence Magazine and TheGrio.com • Write on majority of topics such as travel and beauty • Plan, arrange, and conduct interviews in preparation for writing articles • Conduct research and compile findings in an organized manner • Establish and maintain relationships with individuals who are credible sources of information



Amazon

• United States
• Software Development
• 700 & Above Employee

• Prime Now Associate

  • May 2017 - Apr 2023

  • Respond in a timely manner of orders received from Amazon.com while preparing them for delivery • Lead and direct the Batching team to ensure packages are given to Amazon drivers in a timely manner, motivated and able to use all effective tools and resources available to drive the business • Performed inventory counts to ensure the proper amount of Amazon and non-Amazon brands are properly stowed/counted for • Provide guidance to new employees/assist with training to inform them of warehouse procedures and job functions • Respond to driver inquires, issues and complaints Show less



Georgia Department of Human Services

• Economic Support Specialist 2

  • May 2016 - 2017

  • Interviewed and determined eligibility for Family Medicaid and Food Stamps assistance programs. • Processed over 150 or more applications per week using appropriate criteria and policies consistently and according to established guidelines. • Recorded and evaluated personal and financial data obtained from individuals • Maintained quality scores and call center and case management metrics • Ability to effectively and accurately enter a high volume of data on a regular basis using standard office technology Show less



ZARA

• Atlanta, GA

• Cashier

  • Nov 2012 - Mar 2014

  • Handled the nightly closing of registers of $2,000 per day • Informed customers of promotions and new or upgraded products • Operated POS cash register, handling over 50 transactions on average daily • Proven ability to answer customers' questions and give information regarding purchases and returns • Trained and mentored 10 or more new cashiers • Maintained thorough knowledge of store merchandise and responsible for selling additional items • Handled the nightly closing of registers of $2,000 per day • Informed customers of promotions and new or upgraded products • Operated POS cash register, handling over 50 transactions on average daily • Proven ability to answer customers' questions and give information regarding purchases and returns • Trained and mentored 10 or more new cashiers • Maintained thorough knowledge of store merchandise and responsible for selling additional items



The Atlanta Voice / Voice News Network

• Book and Periodical Publishing
• 1 - 100 Employee

• Contributing Writer

  • Jun 2012 - Aug 2012

  Responsible for preparing and modifying documents in reference to interviewing the Mayor of Atlanta, local business leaders and organizations Assisted in the editing and proofreading of the entire newspaper to correct any inaccuracies such as grammar issues, misspellings and photo placement and sizing Assisted in writing photo captions and headlines for various stories within the newspaper Produced several articles such as “New 7.9 million health center opens in Adamsville” and “Black leaders clash over transit tax” Recorded, compiled, transcribed interviews of Mayor Kaseem Reed, local business leaders and residents of Atlanta Completed clerical duties included composing and reading emails photocopying, faxing, and answering phones Show less



Clinton Global Initiative

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Social Media/ Communications Associate

  • Feb 2010 - May 2010

  General clerical duties included answering the phone, photocopying, and faxing Monitored and researched major media outlets for stories about or related to the Clinton Global Initiative (CGI) and its members which was then compiled into the organizations software Razor’s Edge Recorded, compiled, and transcribed all press and communications information pertaining to CGI members Proofread and contributed to CGI communications materials (print, web, video, and television) Assisted with the set-up and execution of the Press booth during the 2010 summer convention Show less