Experience

Notion

• United States
• Software Development
• 500 - 600 Employee

• Head of Customer Success

  • Jun 2020 - Present

  San Francisco Bay Area Joined Notion as one of the first 50 employees to build the foundational Customer Success team. Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion, they're all in one place, and totally customizable to meet the needs of any workflow — from teams of 1 to over 1,000. Notion is the all-in-one workspace for you, your team, and your whole company.



Humanic AI

• United States
• Software Development
• 1 - 100 Employee

• Advisor - Customer Success + PLG Strategy

  • Jul 2022 - Present

  San Francisco Bay Area



Startups

• Customer Success Advisor

  • Jan 2020 - Present

  Virtual Advise startups on Customer Success end-to-end processes including but not limited to systems, operations, metrics, structure, hiring.



Catalyst Software

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Coach

  • Feb 2023 - Present

  San Francisco Bay Area Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner



Signeasy

• United States
• Software Development
• 1 - 100 Employee

• Global Head of Customer Success and Support

  • Oct 2019 - Jun 2020

  Dallas/Fort Worth Area Leads the entire CX function at SignEasy, which is made up of a local and remote team of Customer Success Managers, Customer Support Specialists, Account Managers, and Partnership Managers.

• Sr. Customer Success Manager

  • Aug 2018 - Oct 2019

  Dallas/Fort Worth Area Served as the dedicated Customer Success Manager for all strategic accounts. I handled onboarding, implementation, expansions and upsells, renewals, referrals, and any other creative methods to engage our customers and relevant C-suite stakeholders. I ensured that our customers are crushed their business goals with SignEasy, all while delivering and communicating value at every touchpoint. I also supported SignEasy’s Product teams as the main POC for our essential channel partners… Show more Served as the dedicated Customer Success Manager for all strategic accounts. I handled onboarding, implementation, expansions and upsells, renewals, referrals, and any other creative methods to engage our customers and relevant C-suite stakeholders. I ensured that our customers are crushed their business goals with SignEasy, all while delivering and communicating value at every touchpoint. I also supported SignEasy’s Product teams as the main POC for our essential channel partners, including Apple and Google.

• Customer Success Manager

  • Aug 2017 - Aug 2018

  Remote First customer success hire to build out the entire function and customer program.



Inter-American Development Bank

• United States
• International Trade and Development
• 700 & Above Employee

• Client Relationship Manager - Technology in Emerging Markets

  • Jan 2016 - Aug 2017

  Washington D.C. Metro Area