Experience

Monkey Club

• Spain
• Restaurants
• 1 - 100 Employee

• Marketing Manager

  • Mar 2022 - Present



Iconio SL

• Brand Representative

  • Feb 2020 - Mar 2022

  Brand representative for a restaurant group in a luxury hotel.· Responsible for supporting the launch of online marketing campaigns for hospitality events, including designing social media content and creating campaign-related communication.· Responsible for the creative direction of the social media content strategy in order to drive key business objectives, including: increasing customer awareness by distinguishing the brand from competitors, nurturing leads, and increasing customer lifetime value.· Identified user trends in website engagement using Google Analytics.· Successfully conducted primary and secondary market research to identify problem areas, including creating and analysing online surveys, formatting and presenting findings to critical stakeholders.· Represented the brand in B2B relationships, demonstrating a results-driven mindset and the ability to handle multiple projects simultaneously in a dynamic work environment.



La Pappardella Group

• Operations Manager

  • May 2018 - Jan 2020

  Operations manager for a chain of 3 Italian restaurants, in charge of a team of up to 30 employees.·Demonstrated organisational skills through the planning of multiple social, corporate and promotional events of up to 100 people, including: research and goal setting, budget control, staff management, execution and post-event evaluation.· Introduced an employee-recognition and appraisal programme, career-pathing opportunities and employee reward scheme - resulting in increased employee satisfaction and retention.· Successfully improved customer satisfaction by implementing service design. This included identifying and solving problem areas within internal processes, resulting in increased brand awareness and consumer base.· Successfully curated and maintained B2C relationships through efficient and consistent communication, personalised interactions, attention to detail and effective problem solving.



Laguna Village

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Social Media Marketing Intern

  • Jun 2017 - Aug 2017

  ·Assisted with the design and creation of social media campaigns.·Created and distributed content on Instagram and Facebook. ·Personal assistant to the company director - complete management of inbox, invoices, diary and appointments.·Travel management and logistics. Acted as first point of contact. ·Assisted with the design and creation of social media campaigns.·Created and distributed content on Instagram and Facebook. ·Personal assistant to the company director - complete management of inbox, invoices, diary and appointments.·Travel management and logistics. Acted as first point of contact.



City and Westminster

• Personal Assistant

  • Jun 2016 - Sep 2016

  · Act as first point of contact for law firm partner· Screen and direct phone calls and distribute correspondence, handle requests and queries appropriately.· Manage diary and schedule meetings and appointments.· Devise and maintain office filing system. Source office supplies. · Act as first point of contact for law firm partner· Screen and direct phone calls and distribute correspondence, handle requests and queries appropriately.· Manage diary and schedule meetings and appointments.· Devise and maintain office filing system. Source office supplies.