Experience

Arizona 811

• United States
• Utilities
• 1 - 100 Employee

• Lead Locate Specialist

  • Nov 2000 - Present

  • Train new agents for telephone locates, including how to communicate with customers• Help educate the public about damage prevent at various home shows within the valley• Weekly quality monitoring of agents calls to ensure quality and accuracy• Assist in maintaining the quality of internet locates processed through IRTH internet and internet support when needed• Assist E-Stake users who are having issues with the system and troubleshoot with them to help resolve the problem• Assist in handling upset/irate callers and ensure that their issue gets resolved• Speak at company meetings • Communicate with utility companies when transmissions are failing• Communicate with utility companies who are set up on priority call outs to ensure that they did receive the priority notice. • Answer calls and process locates in a timely matter



SWSportsReg

• Customer Service Representative

  • Oct 2013 - Jan 2019

  Work day of registration booth for sporting eventHelp set up resgistration station for athletes Ensure athletes bib numbers are correctly inputting in systemPost timely end results for racesAnswer questions about events athletes might haveProcess credit card, debit card, cash for payment of events Work day of registration booth for sporting eventHelp set up resgistration station for athletes Ensure athletes bib numbers are correctly inputting in systemPost timely end results for racesAnswer questions about events athletes might haveProcess credit card, debit card, cash for payment of events