Monica Nunez
Tier 2 Application Support Engineer at LigoLab Information System- Claim this Profile
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English Native or bilingual proficiency
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Spanish Full professional proficiency
Topline Score
Bio
Credentials
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AWS Certified Cloud Practitioner (CLF)
Amazon Web Services (AWS)Sep, 2021- Nov, 2024
Experience
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LigoLab Informatics Platform
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Tier 2 Application Support Engineer
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Aug 2022 - Present
Troubleshoot escalated tickets from L1 engineers to either handle or de-escalate. Demo a variety of workflows to prospects including Molecular, GYN, Clinical, NGYN/Cytology, and a variety of Surgical cases including but not limited to Derm, Breast, and Prostate. Create and demo new features built within the application to existing clients. Collaborate with other departments in configuring new projects, resolving support tickets, and creating new features within the LIS. Responsible for assisting and closing out 47% of all escalated tickets and driving $50,000 in revenue during Q2. Show less
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Application Support Engineer
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Feb 2022 - Aug 2022
Provide B2B technical support by maintaining and troubleshooting the LIS application. Keep programs up to date, ensure performance is at maximum capacity, and discuss issues as a team whenever they occur. Build professional relationships with clients, and educate them on how to get the best use out of the application. Meeting SLAs and responsible for 18.5% of closed tickets. Closing an average of 45 tickets per month, surpassing the expected amount (35-40 tickets).
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Pinellas County Government
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United States
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Government Administration
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700 & Above Employee
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Chemist
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May 2020 - Jan 2022
Preparing and executing water sample analysis based on standard operating procedures and best practices. Communicating test results and timelines to co-workers and supervisors. Scheduling various experiments and tests to meet deadlines while submitting accurate results to clients. Responsible for analysis of environmental microbiology and algae while submitting accurate results to clients via LIMS. Ensuring preparation, analysis, and documentation of results are completed properly. Received on average 180 samples a month to process through multiple methods. Data submitted is used for identifying anomalies in water bodies for further action to be taken. The average time from sample collection to the final report to the client was 3 days to ensure quick results. Show less
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Conifer Health Solutions
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United States
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Hospitals and Health Care
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700 & Above Employee
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Physician Referral Representative
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Jan 2014 - Jun 2020
Provided phone support for patients within the customer service queue. Received inbound calls from patients, physicians, and employees for hospital information, events, and lectures. Actively qualified patients in order to accurately refer them to physicians and departments based on symptoms and specific medical procedures. Registered businesses and individuals for screenings, lectures, and classes. Made outbound calls from online form submissions to pair patients with the correct health resources. Scheduled appointments with physicians and specialty centers based on customer-specific needs. Show less
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STATE OF FLORIDA DEPARTMENT OF HEALTH
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United States
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Government Administration
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700 & Above Employee
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Environmental Specialist
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Dec 2019 - May 2020
Built and maintained relationships with clients in order to educate them on policies and procedures to retain health compliance. Conducted inspections at domestic and commercial septic systems and documented information. Regularly logged inspection information in Salesforce. The average of inspections performed in a workday was 3 in order to meet the LOS for the fiscal year. Inspections performed decreased cases of costly septic repairs/replacements and property damage. Reports were created and sent out to the facility within a day to ensure quick resolution for any deficiencies. Show less
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Florida Department of Environmental Protection
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United States
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Environmental Services
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700 & Above Employee
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Environmental Specialist
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Jul 2019 - Dec 2019
Conducted inspections at domestic wastewater facilities and documented information via reports. Recommended enforcement actions as appropriate and drafted basic compliance and enforcement documents. Built and maintained relationships with clients to ensure best practices and prevent compliance violations. Inspections decreased cases of local contaminated water sources, sewage overflows, and algal blooms. The average of inspections performed in a workday was 3 in order to meet the LOS for the fiscal year. Reports were created and sent out to the facility within a day to ensure quick resolution for any deficiencies. Show less
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City of St. Petersburg
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United States
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Government Administration
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700 & Above Employee
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Chemist Intern
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Jul 2018 - Jan 2019
Gained preliminary understanding of experimental procedures and analysis. Regularly performed analysis and entered results into data management system. Gained preliminary understanding of experimental procedures and analysis. Regularly performed analysis and entered results into data management system.
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Education
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University of South Florida St. Petersburg
Bachelor of Science - BS, Biology - Ecology and Evolution
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