Experience

Conio Inc.

• Investment Management

• Community Engagement

  • Oct 2017 - Present

  Setting and implementing communication campaigns to align with marketing strategies Providing engaging text, responding to comments and customer queries in a timely manner (Social media, email, Chat). Monitor and report on feedback and online reviews Organize and participate in events to build community and boost brand awareness Build relationships with customers, and potential customers Setting and implementing communication campaigns to align with marketing strategies Providing engaging text, responding to comments and customer queries in a timely manner (Social media, email, Chat). Monitor and report on feedback and online reviews Organize and participate in events to build community and boost brand awareness Build relationships with customers, and potential customers



Zego Urban Carpooling

• Community Manager at Zego Urban Ride Sharing

  • 2016 - 2017

  Build brand awareness within the online /offline community. Create engaging content , including blog pieces, articles, social media posts, newsletters Attend networking events or relevant industry workshops. Build brand awareness within the online /offline community. Create engaging content , including blog pieces, articles, social media posts, newsletters Attend networking events or relevant industry workshops.



Airbnb

• United States
• Software Development
• 700 & Above Employee

• Business Development

  • Jan 2014 - Jun 2016

  Host management specialist (POC for the Italian community)- Meet our community on the ground, organized several meetups in the main Italian cities and in main Italians VR Markets- Working with our Country Manager in order to launch a pilot with the goal to have a community POC on the ground that can help all the newbies aim to increase engagement level in the Italian main markets- Organized a couple of meetups in Milan and in Rome (the two main italian cities) to inform our community on the product updates and the law changes (with our Country Manager)- Found and classified several hosts’ stories in order to have a good backlog for our PR activities Show less

• Business Development

  • Apr 2013 - Jan 2014

  Manage, acquire new customers and develop trade agreements. Identify customer needs and provide ongoing support. Actively work to establish a strong presence ofAirbnb in the new markets, by implementing the global strategy. Explorer and pursue opportunities for business development (sponsorships,partnership, shared marketing promotions). Lead specific projects to “conquer” our VR markets coordinating with analytics and sales- Improve the online appeal quality of our listings in very specific areas through suspension, email campaign and other projects- Help marketing with the organization of events on the ground- Activation of our newbies just after the sales’ push- Identify customer needs and provide ongoing support on the ground- Exploring opportunities for business development (sponsorships,partnership, shared marketing promotions) Show less

• Account Management

  • Dec 2011 - May 2013

  Answering phone calls and provide all the suggestions our hosts were looking for- Work on specific hosts’ categories- Follow communication/update expectations to the hosts



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Customer Service

  • Jan 2011 - Dec 2011

  Operatrice telefonica e data-entry Mansioni:Telemarketing e teleselling per presa appuntamenti, inserimento dati , back office. Operatrice telefonica e data-entry Mansioni:Telemarketing e teleselling per presa appuntamenti, inserimento dati , back office.