Senior Product Manager

• Jan 2019 - Present

Focused on the strategic development and implementation of Credit/Payments initiatives requiring collaboration across multiple applications, technologies, and business processes.• Manage medium to large cross functional initiatives • Drive product vision and strategy, create and maintain product roadmaps and 1-N lists, backlog grooming and communication to stakeholders• Work with Analytics, User Experience and Engineering partners to define OKRs and KPIs• Work with user experience design and digital analytics teams to organize and evaluate results from usability studies• Partners with business and engineering stakeholders to determine the best solutions to enhance functionality and increase user satisfaction• Participate in Agile Scrum processes to ensure product solutions are fulfilled.• Create Epics and User stories in Jira

Manager

• Mar 2014 - Jan 2019

• Partner with Business stakeholders to prioritize Credit initiatives• Liaison between Macy’s and Citibank Technical and Operational teams to manage Credit projects that required joint work • Coached a team of Business Analysts who handled small to extra-large Credit initiatives• Identify and remove any impediments/distractions that interfere with the team’s ability to deliver against their commitments• Coach and provide feedback to team members as well as write and administer performance evaluations• Creating and fostering career development and growth paths for team members in alignment with company, product and personal objectives, building upon experience and passions to realize talent potential• Demonstrates appropriate functional knowledge and skills relevant to operational area

System Specialist - Business

• Feb 2011 - Mar 2014

• Manage medium to large cross functional initiatives including converting our Cobranded Visa product to a Cobranded American Express Product• Mentor Junior Business Analysts• Responsible for communication with Senior Management and numerous stakeholders throughout the organization• Responsible for writing business requirements, system requirements and business rules for medium to extra-large initiatives• Actively participate in all required PMO processes (tollgates, lessons learned, etc…)• Ensure effective planning, organizing, prioritizing and delegating assignments to direct reports and team members• Demonstrate appropriate functional knowledge and skills relevant to operational area• Create and maintain project plans• Collaborate with appropriate stakeholders to identify, recommend, and implement improvements to systems and processes • Lead business analysis for the most complex projects that may impact multiple business areas, address complex processes, involve significant process analysis and redesign, entail significant business risk, apply new technologies and involve the integration of multiple systems• Ensure system and business requirements are met by monitoring available metrics and collecting feedback post-implementation

Senior Business Analyst

• Sep 2008 - Feb 2011

• Facilitates requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements• Creates requirements definition documentation and functional specifications to capture business needs using advanced business processes• Tracks progress of projects to ensure alignment to requirements; manages any deviations from requirements to ensure resolution• Provides implementation support, preparing the business for the system solution• Acts as a subject matter expert and supports train-the-trainer and other learning activities with Corporate Learning and Development and Business Partners

Project Manager II

• Sep 2000 - Sep 2008

Misc Roles

• Aug 1993 - Sep 2000