Experience

Breakout EDU

• United States
• E-Learning Providers
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2020 - Present

  Provide customer support via email and occasional phone calls. Answer customer questions; write email responses for use by fellow team members; create customer service manual; create invoices, assist on special projects. Provide customer support via email and occasional phone calls. Answer customer questions; write email responses for use by fellow team members; create customer service manual; create invoices, assist on special projects.



Freelance

• Greater Grand Rapids, Michigan Area

• Freelance Writer

  • Nov 2012 - Present

  Writing Experience includes copy for: Websites Articles Training Manuals Brochures Advertisements Social Media Posts Blog Posts Personal Essays Newsletters College Student Handbook Children’s Biographies Student Planner Stories Writing Experience includes copy for: Websites Articles Training Manuals Brochures Advertisements Social Media Posts Blog Posts Personal Essays Newsletters College Student Handbook Children’s Biographies Student Planner Stories



Russell Coaching for Students LLC

• United States
• Education Administration Programs
• 1 - 100 Employee

• Director Of Communications

  • Apr 2020 - Dec 2021

  Wrote website copy, coaches' bios, and parenting essays (blog posts). Designed and wrote Russell Coaching's training manual for coaches and weekly client newsletter. Updated website. Assisted founder with special projects. Wrote website copy, coaches' bios, and parenting essays (blog posts). Designed and wrote Russell Coaching's training manual for coaches and weekly client newsletter. Updated website. Assisted founder with special projects.



St Stephen Catholic School

• United States
• Retail
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2015 - Mar 2019

  Edited and revised communications for principal and staff members. Managed daily, weekly, monthly, and yearly projects amid frequent requests for assistance from students, staff, principal, and parents. Responded to requests with kindness and resolved inquiries using innovative, analytical, research, and/or technical skills. Promoted school by speaking with prospective families and scheduling tours. Created forms/documents/spreadsheets that supported the smooth running of the school.

• Communications

  • Sep 2013 - Mar 2019

  Wrote, designed and edited weekly Monday Buzz, monthly Link Newsletter, in-school television ads, postcards, brochures, posters, Facebook posts, and print ads. Used Adobe InDesign CS6 to design print materials. Shot and edited RAW photos for a variety of mediums, including school promotions and website. Wrote copy, sized photos (using Adobe Photoshop CS6), and updated school’s content management system (CMS) for the school's website.

• Assistant Teacher -- Arrowsmith Classroom

  • Aug 2013 - Apr 2015

  Utilize empathy, patience, encouragement, and compassion to assist students with multiple learning disabilities as they worked through Arrowsmith exercises. (The Arrowsmith exercises activate low functioning parts of a student’s brain and attempt to build new pathways in these areas, ultimately allowing the child to overcome learning disabilities.) Assisted head teacher as needed.



St. Stephen Catholic School

• 740 Gladstone Dr. SE, East Grand Rapids, MI 49506

• Substitute Teacher

  • Jan 2013 - Jun 2013

  Filled in for teachers in a variety of classrooms for students in preschool through 8th grade. Filled in for teachers in a variety of classrooms for students in preschool through 8th grade.



Self Employeed

• West Michigan

• Freelance Storyteller

  • May 2004 - Oct 2012

  Performed for audiences at local libraries, schools, and organizations. Developed and presented storytelling workshops for library staff and patrons. Periodic guest speaker at Grand Valley State University storytelling class. Performed for audiences at local libraries, schools, and organizations. Developed and presented storytelling workshops for library staff and patrons. Periodic guest speaker at Grand Valley State University storytelling class.



Kent District Library

• United States
• Libraries
• 100 - 200 Employee

• Youth Specialist

  • Nov 1999 - Oct 2003

  One of six youth librarians responsible for determining the overall direction of youth staff, collections, and programming for an 18 branch library system. Set breakdown of youth budget, purchased materials, and weeded collection. Provided reference support, reader’s advisory, and computer assistance for patrons. Provided weekly youth librarian services at large, medium, and small branches. Planned and performed a variety of youth programs for various ages. One of six youth librarians responsible for determining the overall direction of youth staff, collections, and programming for an 18 branch library system. Set breakdown of youth budget, purchased materials, and weeded collection. Provided reference support, reader’s advisory, and computer assistance for patrons. Provided weekly youth librarian services at large, medium, and small branches. Planned and performed a variety of youth programs for various ages.



West Bloomfield Township Public Library

• United States
• Libraries
• 1 - 100 Employee

• Youth Services Librarian II

  • Jan 1999 - Nov 1999

  Provided reference support, reader’s advisory, and computer assistance for patrons of all ages. Designed and performed high-energy storytimes for library patrons, local preschools, daycare centers, and summer camps. Selected new websites on a monthly basis for the library’s “KidWEB.” Promoted library resources through group tours and programs as well as participation at community functions. Purchased and weeded youth materials. Provided reference support, reader’s advisory, and computer assistance for patrons of all ages. Designed and performed high-energy storytimes for library patrons, local preschools, daycare centers, and summer camps. Selected new websites on a monthly basis for the library’s “KidWEB.” Promoted library resources through group tours and programs as well as participation at community functions. Purchased and weeded youth materials.



Carnegie Library of Pittsburgh

• United States
• Libraries
• 200 - 300 Employee

• Library Assistant

  • Oct 1997 - Dec 1998

  Provided reference services, reader’s advisory, and computer support for library patrons in the children’s room at the main branch of the Carnegie Library of Pittsburgh. Provided reference services, reader’s advisory, and computer support for library patrons in the children’s room at the main branch of the Carnegie Library of Pittsburgh.