Experience

Zendesk

• Software Development
• 700 & Above Employee

• Travel & Expense-Accounts Payable Senior Spcialist

  • Mar 2018 - Present

  Handles global end to end travel and expense process – concentrating currently on the US, Canada and Latin America sector. Tasks: -Pure audit of expense reports against Global T&E Policy -Ticket Management – answering and resolving queries and concerns on travel and expense issues and concerns. -Creating Reimbursement payment listing for US Region -AMEX Corporate Card Application processing (T&E Corporate Card and Purchasing Card Applications) -Subject Matter Expert for travel and expense. -Reports Handling: *Accruals Reporting (both submitted and unsubmitted) *AMEX Delinquency Report *Corporate Card Reconciliation *Billable Report *Global Workplace Experience Global Traveller Report *Egencia Travel Report for Estaff/Cstaff members *Bank Details Updating *Corporate Card Late Fee Reconciliation -Project Handled: *Instance Macro Project for Travel and Expense Other Tasks: - Handles T&E Manila and APAC Orientation and deck creation. - Contributor to the official Travel and Expense Playbook -Process Improvement Invoice Processing (Global) - Invoice processing for AMER, APAC and EMEA PO back and Non-PO backed invoices. - Following up invoice Approvals for payment. - Monitoring Gifts in Invoice formats. - Assigning non-invoice and urgent tickets. Other Curricular and other activities: - Active “Zengage” member (a group organizing events for the finance team) - Social Impact member ( a team where we participate and organize volunteering activities with NGOs for charity and social awareness). - Member of Culture Club 2018 – present *Host of the 2019 Summer Fiesta Party and a contributor to all company events company events. - FSS Representative for “Just Friends Finance” (a global finance events organization) – conducting fun filled activities for the finance team together with other global offices. - FSS Representative (co-pilot) in “CFO Analyst Forum”– conducting activities for analysts only - Active member – Zendesk Dance Crew Show less



Vestas

• Denmark
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Accounts Payable Accountant - Travel and Expense

  • Mar 2015 - Jan 2019

  part of the migration project of South Europe Mediterranean Region of Accounts Payable process from Madrid, Spain to the Philippines, from April 2, 2015 – May 29, 2015, held at Madrid, Spain. -Knowledgeable in SAP System usage and other Microsoft Office applications, answers queries on system usage and other general queries regarding travel and expense. -Handles reports for blocked invoices count and Report for purchase orders with/without Goods Receipt for purchasers, stockholders, etc. -Handling Incidence and email queries for travel and expense concerns. -Doing accruals Report for non reported expense reports (with incidences). -Doing per diem report for per diem expenses monthly by employees of Vestas South Europe Mediterranean. -Doing Controls Report Policy for Travel and Expense monthly. – making sure policies and control are applied in the process. -Extra curricular activities such as leading employee engagement programs for South Europe Mediterranean group. -Process Improvements Show less



Toyota Motor Philippines Corporation

• Philippines
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Professional

  • Jul 2016 - Oct 2017

  Vehicle Sales, promotion, marketing, account/client maintenance and renewal, after sales assistance

• Sales Professional

  • Mar 2016 - Jun 2016

  Vehicle Sales, promotion, marketing, account/client maintenance and renewal



Mondelēz International

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Finance Analyst/Global SME or Specialist for Travel and Expense

  • Feb 2013 - Feb 2015

  -SME for Concur and SAP System usage and other Microsoft Office applications, answers queries on system usage and other general queries regarding travel and expense. -Formerly handles the Customer Service Tower for Travel & Expense North America. -Ensures deliverables met within 24 hours (answering calls, emails and voicemails). -Handles AMEX and CITIBANK corporate card applications and cancellations. -data tracking of cancelled cards for resigned/terminated employees. -Credit Card account reconciliation and Investigaton. -Credi Card account ammendments. -Credit Card processing and Delivery. -Credit Card processing. -Uses AMEX and CITIBANK Site for Credit Card processing. -Takes care of daily tasks for customer service and serves as POC (Point of Contact) to the leadership team(management) for continuous improvement and updates for the process. -Answers phone calls and voicemails as well on concur usage and account queries. -Responsible for operations support within the domain area, covering operating procedures, continuous improvement, training & knowledge management and process maintenance to optimize the effectiveness & efficiency of MBSC operations. (APAC, MEU-Europe and North America Market) *Supervised over 30-35 employees across all regions (APAC, EUROPE and North America) * Responsible for maintenance and update of standard operating procedures and ensure that SOP’s are up to date and accurate. * * Responsible for on-floor support on knowledge transfer for new team members. Conduct refresher process training for current team members. **Conducts New Hire Training to newly hired employees. * Support execution of governance structure on process review and CI opportunities. Identify process improvement opportunities within their process area. * Ensure up to date standard operating procedures and process changes are appropriately captured * Support coordination and implementation structure of various PtP initiatives within MBSC Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Associate/Operations Associate

  • Jul 2011 - Feb 2013

  Work Description: -Used XA system for performing credit card requests and account inquiries, HSBC site. Handles inbound calls for Marks and Spencer Credit Card Holders, giving assistance in banking needs such as: -payments, -balance transfers, -balance inquiries -Credit Card cancellation and replacement fr fraud issues. -Credit Card account reconciliations -Upsell credit card features/rewards programs. Work Description: -Used XA system for performing credit card requests and account inquiries, HSBC site. Handles inbound calls for Marks and Spencer Credit Card Holders, giving assistance in banking needs such as: -payments, -balance transfers, -balance inquiries -Credit Card cancellation and replacement fr fraud issues. -Credit Card account reconciliations -Upsell credit card features/rewards programs.



Best Options Assistance - UNILAB

• Manila, National Capital Region, Philippines

• Customer Development Specialist

  • Nov 2010 - Jan 2011

  Work Description: Worked with an group of sales experts to offer latest UNILAB HMO Program being developed. -Tasked to handle and maintain the account for business continuity. -Offers latest HMo Program for UNILAB -Performs business presentations for HR heads, CEOs, and the likes. Work Description: Worked with an group of sales experts to offer latest UNILAB HMO Program being developed. -Tasked to handle and maintain the account for business continuity. -Offers latest HMo Program for UNILAB -Performs business presentations for HR heads, CEOs, and the likes.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Travel and Expense Pre-Auditor

  • Feb 2008 - Jul 2009

  Work Description: - Used WWER (World Wide Expense Reimbursement Tool) as a system for performing audit, Content Manager to look at and review receipts from stakeholders, and other Microsoft Applications, and Lotus Notes. Focuses on IBM US employees as our clients, audits their expenses from business travels to be reimbursed. Makes sure audits are based on policies and guidelines implemented by the company and the incorporating bank. Ensures business control guidelines and service level agreements as per agreement with client policies are met. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Accounts Receivable Analyst

  • Aug 2005 - Nov 2005

  Work Description: Focuses on reconciling accounts from a US Healthcare company Work Description: Focuses on reconciling accounts from a US Healthcare company