Experience

AKC Reunite

• United States
• Consumer Services
• 1 - 100 Employee

• Sales Area Manager - Pet Care

  • Mar 2018 - Present

  Raleigh-Durham, North Carolina Area Manage sales of microchip products and services to pet professionals in 16 states within the Southwest and Western United States. • Monitor and service existing pet care accounts by providing exceptional customer support. Set account pricing and program preferences, communicate new product developments and provide product education to allow clients to efficiently and advantageously run their business microchipping program. • Generate new sales with the goal of increasing territory… Show more Manage sales of microchip products and services to pet professionals in 16 states within the Southwest and Western United States. • Monitor and service existing pet care accounts by providing exceptional customer support. Set account pricing and program preferences, communicate new product developments and provide product education to allow clients to efficiently and advantageously run their business microchipping program. • Generate new sales with the goal of increasing territory revenue year over year. Prospect for new customers by sending introductory emails, cold/warm calling and sending personalized mailings. • Grew territory sales by 64% in less than 3 years, exceeding quota benchmarks every month. • Confer with potential clients regarding their business needs and advise on types of products and services to purchase. • Attend veterinary/industry trade shows to obtain new business and cultivate long-term business relationships. • Monitor sales activity and report activity daily in company CRM software, CARES, to ensure goals are consistently exceeded. • Follow up with customers to ensure satisfaction with purchases and to foster good customer relations which lead to lucrative referrals. Show less



LabCorp Clinical Trials

• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Cytogenetic Technologist

  • Apr 2017 - Mar 2018

  Raleigh-Durham, North Carolina Area Evaluated biological samples for postnatal genetic abnormalities and performed sample processing and documentation for clinical trial studies. • Analyzed multiple postnatal blood samples daily for chromosomal abnormalities using microscopy, karyotyping and computer based analysis software. • Assigned with clinical trial blood study to assist with the validation of new testing methods, instrumentation and reagents. • Worked with team members to diagnose difficult genetic cases and to… Show more Evaluated biological samples for postnatal genetic abnormalities and performed sample processing and documentation for clinical trial studies. • Analyzed multiple postnatal blood samples daily for chromosomal abnormalities using microscopy, karyotyping and computer based analysis software. • Assigned with clinical trial blood study to assist with the validation of new testing methods, instrumentation and reagents. • Worked with team members to diagnose difficult genetic cases and to enhance research laboratory efficiency and technique. • Communicated with sample collection sites to ensure quality of blood samples received and to expedite sample processing for evaluation. Show less



Las Vegas Veterinary Specialty Center

• United States
• Veterinary Services
• 1 - 100 Employee

• Oncology Veterinary Assistant

  • Mar 2016 - Dec 2016

  United States Assisted Veterinary Oncologists with patient examinations, chemotherapy treatment, anesthetic procedures and patient intake and discharge. • Aided with surgical and medical procedures, performed medical diagnostics on patients and completed medical records for documentation. • Worked closely with clients to gather relevant health information for patients and documented information for doctor review and assessment. Relayed doctor information and discharge instructions to clients at time… Show more Assisted Veterinary Oncologists with patient examinations, chemotherapy treatment, anesthetic procedures and patient intake and discharge. • Aided with surgical and medical procedures, performed medical diagnostics on patients and completed medical records for documentation. • Worked closely with clients to gather relevant health information for patients and documented information for doctor review and assessment. Relayed doctor information and discharge instructions to clients at time of patient discharge and addressed client questions and concerns as needed. • Assisted with inventory management and ordering of supplies, medications and equipment for department use. • Utilized medical diagnostic equipment including CT scanner, digital radiography, microscope to evaluate aspirate and blood samples, blood chemistry analyzer and CBC machines. • Conducted daily calibrations on diagnostic equipment to ensure accuracy of results. Show less



LV GROUP, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Sales Coordinator

  • Jul 2015 - Dec 2016

  Las Vegas, Nevada Area Tasked with hiring and training of promotional sales staff for restaurants and lounges. • Exceeded company goals for revenue sales by 28% annually. • Managed employee scheduling and daily placement based on employee skillset and organization needs. • Assisted with event planning and sourcing for major events and holidays. • Sourced and prescreened candidates, scheduled interviews, conducted background and reference checks prior to employment. • Trained all new associates and… Show more Tasked with hiring and training of promotional sales staff for restaurants and lounges. • Exceeded company goals for revenue sales by 28% annually. • Managed employee scheduling and daily placement based on employee skillset and organization needs. • Assisted with event planning and sourcing for major events and holidays. • Sourced and prescreened candidates, scheduled interviews, conducted background and reference checks prior to employment. • Trained all new associates and conducted weekly team meetings to ensure compliance with company standard operating procedures for sales. • Maintained a positive relationship with hotel management, casino management and local business venues. Show less



USAA

• Financial Services
• 1 - 100 Employee

• Life and Health Associate Underwriter

  • Feb 2015 - Aug 2015

  San Antonio, Texas Area Directly supported life insurance underwriters through account management and by obtaining medical records for life insurance application processing and review. • Acted as the main point of contact for new and current members seeking life insurance policies. Corresponded with members through various channels including phone, mail, email and fax. Communicated with members throughout the application process to keep them informed and in adherence of company standards of excellent customer… Show more Directly supported life insurance underwriters through account management and by obtaining medical records for life insurance application processing and review. • Acted as the main point of contact for new and current members seeking life insurance policies. Corresponded with members through various channels including phone, mail, email and fax. Communicated with members throughout the application process to keep them informed and in adherence of company standards of excellent customer service. • Gathered, organized and confirmed medical and financial reports to assist with underwriting decisions. • Worked closely with internal and external partners including third-party vendors to gather medical and financial requirements necessary for final life insurance application review. • Documented relevant member information through several company programs to ensure accurate communication across different departments within the company. • Recommended and advised members on other company products based on their needs.

• Life, Health and Annuity Service Specialist

  • Dec 2013 - Feb 2015

  San Antonio, Texas Area Supported company goals to ensure the financial security of members by building relationships while assisting them with their life, health and annuity products. • Received and completed service requests for life insurance policies, annuities and health insurance policy changes from current members through inbound calls. • Recognized life events, understood and assessed the member's needs, financial situation and goals to uncover potential business opportunities. • Made recommendations… Show more Supported company goals to ensure the financial security of members by building relationships while assisting them with their life, health and annuity products. • Received and completed service requests for life insurance policies, annuities and health insurance policy changes from current members through inbound calls. • Recognized life events, understood and assessed the member's needs, financial situation and goals to uncover potential business opportunities. • Made recommendations and encouraged members to take actions based on their needs. Overcame objections by using intermediate sales techniques and constantly developing member servicing techniques. • Accurately documented relevant member information and supported enterprise business goals through individual referrals and product acquisition goals. • Assisted with weekly team meetings by obtaining relevant talking points from management and senior team members and organized team meeting agendas and notes. • Mentored new representatives through one on one training and coaching feedback sessions.



South Texas Veterinary Ophthalmology

• United States
• Veterinary Services
• 1 - 100 Employee

• Team Lead

  • Apr 2011 - Dec 2013

  san antonio, texas Assisted in hiring, training and personnel actions for team members and worked closely with senior management to develop and implement process improvements to ensure optimal clinic performance. • Managed inventory of surgical supplies and medications. Reviewed costs, sources and negotiated prices and terms with suppliers throughout the United States. Successfully reduced the cost of supplies and pharmaceuticals for multiple business locations. • Functioned as Human Resource Manager and… Show more Assisted in hiring, training and personnel actions for team members and worked closely with senior management to develop and implement process improvements to ensure optimal clinic performance. • Managed inventory of surgical supplies and medications. Reviewed costs, sources and negotiated prices and terms with suppliers throughout the United States. Successfully reduced the cost of supplies and pharmaceuticals for multiple business locations. • Functioned as Human Resource Manager and handled training, setting up personnel files, coordinating payroll and team member counseling. • Coordinated with customers and handled billing, product recommendations, discharges and provided information on post procedural care and medications. • Assisted with surgical and medical procedures, completed medical diagnostics on patients and trained technicians on medical techniques, diagnostic equipment usage, practice procedures and medical documentation. Show less



Banfield Pet Hospital

• United States
• Veterinary Services
• 700 & Above Employee

• Office Manager

  • Jan 2008 - Mar 2011

  San Antonio, Texas Area Supervised a team of 20+ and directed administrative and customer service activities for a large pet hospital. • Developed and implemented process improvements for inventory management, shrink control, ordering supplies and pharmaceuticals, and labor costs. - Consistently met/out-performed goals for company generated audits. - Managed daily schedule to ensure meeting customer needs as well as labor cost goals. • Conducted formal monthly staff training and developed… Show more Supervised a team of 20+ and directed administrative and customer service activities for a large pet hospital. • Developed and implemented process improvements for inventory management, shrink control, ordering supplies and pharmaceuticals, and labor costs. - Consistently met/out-performed goals for company generated audits. - Managed daily schedule to ensure meeting customer needs as well as labor cost goals. • Conducted formal monthly staff training and developed checklists for technicians to ensure compliance with company policies and procedures. • Handled front office activities that included appointment scheduling and providing customers with information on Wellness Plans, preventative care, hospital services, treatment plans, and nutritional products. • Managed financial transactions that included collections, preparing bank deposits, and preparation of sales reports. • Selected by senior management to assist in performance enhancement of other hospital locations. Worked with staff and conducted formal training and implementation of improved operational policies and procedures. • Attended monthly off site management training seminars to learn constantly updated company procedures and enhance knowledge of new medical products and services. Show less



Countrywide Mortgage Services

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Account Executive

  • Dec 2006 - Jan 2008

  Dallas/Fort Worth Area Consistently met performance goals for the completion of home loan applications. • Worked closely with applicants to complete the application process and initiate required actions that included ordering/reviewing credit reports, ordering and coordinating property appraisals, analyzing applicant income statements, and making recommendations for loan programs based on applicant qualifications. • Forwarded completed applications to underwriters and loan processing. • Monitored progress… Show more Consistently met performance goals for the completion of home loan applications. • Worked closely with applicants to complete the application process and initiate required actions that included ordering/reviewing credit reports, ordering and coordinating property appraisals, analyzing applicant income statements, and making recommendations for loan programs based on applicant qualifications. • Forwarded completed applications to underwriters and loan processing. • Monitored progress of each loan package and updated customers on loan progress from initiation to approval. • Ensured compliance with continuously changing rules and regulations for mortgage loan rates, policies, and procedures. Show less