Experience

Mosambee

• India
• Software Development
• 100 - 200 Employee

• Senior Support Executive

  • Jul 2018 - Present

  Responsibilities: ➢ Resolving queries on call as well as on mails. ➢ Coordinating with Banks/Vendor for any discrepancies. ➢ Sending MIS reports to Banks and Clients (Daily basis). ➢Monitoring call quality on CRM portal ➢ Follow up with Banks/Client for Merchant queries to provide end to end customer service. ➢ Monitoring transaction of merchants. ➢ Monitoring open and closed call tickets made by the agents. ➢ Check daily productivity of the agent ➢ Calling merchants and guiding installation of Mpos devices. Generating daily reports and monitoring system generated Automated MIS. ➢ Coordinating with bank authorities regarding issues related to merchants and installations. ➢ Daily follow up with merchants and bank authorities Show less