Experience

A.W. Miller Search

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiter

  • Apr 2021 - Present

  At A.W. Miller Search we place top sales and marketing talent (entry-level to VP) into early stage (Series A, B, C, D) startups that are backed by the top Venture Capital firms. Our clients are hiring now. Let's connect and schedule a call to discuss. At A.W. Miller Search we place top sales and marketing talent (entry-level to VP) into early stage (Series A, B, C, D) startups that are backed by the top Venture Capital firms. Our clients are hiring now. Let's connect and schedule a call to discuss.



Emergency Response, Inc.

• • Sep 2013 - Mar 2021

  *Senior Level Exec - proven record of profitability, productivity, continued growth and dynamic operational development. Extensive hands-on experience in strategic planning, capital appropriation, purchasing, management and sales. *Experience with sales, customer service and operations. Proactive team builder who excels in strategic planning, problem solving, turnaround management and innovative process improvement. *Coach and mentor with a strong focus on best practices surrounding staffing, training, accountability, leadership, rewards and recognition.*Conscientious leader with a unique ability to build high performing, high morale teams with minimal turnover. Show less

• • Jan 2008 - Sep 2013

  *Maintained and improved call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans, system audits and analyses; managed system and process improvement and quality assurance programs; installed upgrades. *Accomplished call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching and counseling. Communicated job expectations, planning, monitoring, appraising and reviewing job contributions. *Met call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. *Prepared call center performance reports by collecting, analyzing and summarizing data and trends. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manufacturing Process Control

  • Jan 2005 - Jan 2008

  Audited and maintained all controlled documents and forms. Ensured efficient and effective completion of all audit requirements. Provided recommendations for business process and internal control improvements. Escalated potentially significant risks and exposures. Developed management reports to communicate progress. Ensured compliance with applicable ISO laws and regulations. Updated current and created new procedures in compliance with ISO. Managed all related internal audit programs and issued corrective actions. Executed follow-up assessments to ensure effective implementation. Served as the designated Management Representative and liaison to 3rd party auditors. Managed continuous improvements by managing audit schedules and auditors. Conducted studies and surveys to obtain data for analysis to determine solutions or alternate methods of process. Show less