Experience

Homeless Prenatal Program

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Program Manager Housing Services

  • May 2021 - Present

  Leads Housing Services team in working with clients, landlords, and other agencies to ensure efficient and effective delivery of financial assistance and other services helping clients secure and retain stable housing.• Supervises 8 Housing Associates and conducts weekly one-on-one supervisory meetings• Screens and approves eligibility and overall content of deposit, back rent, future rent and utility assistance applications• Collaborates with finance department to ensure all housing checks are sent• Participates in Housing Program’s continuous quality improvement (CQI) meetings• Ensures accurate record keeping including client documentation in Salesforce• Approves clients Rent Relief applications on a city-wide platform• Serves as Housing Team point person to respond to housing-related questions Show less

• Assistant Program Manager

  • Aug 2019 - Dec 2021



Going Places

• Oakland, CA

• Managing Director

  • Jan 2015 - Present

  Owner operated relocation consulting and project management company servicing various relocation needs. - Oversaw multiple projects simultaneously - Executed successful emergency relocation of 104-unit section 8 HUD property - Managed relocation budget contract management and invoicing - Advised owners and rehabilitation team on mandated requirements - Liaison between residents and owners Owner operated relocation consulting and project management company servicing various relocation needs. - Oversaw multiple projects simultaneously - Executed successful emergency relocation of 104-unit section 8 HUD property - Managed relocation budget contract management and invoicing - Advised owners and rehabilitation team on mandated requirements - Liaison between residents and owners



Mission Economic Development Agency

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Relocation Coordinator

  • Apr 2015 - May 2016

  Launched agency's first public housing relocation project. Provided housing-based case management and successfully moved over 320 senior and disabled public housing residents to temporary housing them to renovated permanent housing. - Achieved 0% eviction rate, avoided legal fees and community backlash over displacement - Streamlined operations and delivered better quality more appropriate services to 5 sites - Augmented services, improved critical housing quality standards, procured specialized vendors, accommodated residents' special needs and adjusted to fluid construction deadlines - Introduced collaborative methodology and integrated property management, maintenance, construction and other site staff to facilitate unit completion - Created critical incident policies, overhauled resident relations and addressed concerns - Educated residents on their rights and responsibilities, transitioning from public housing to project-based section 8 housing complexes - Liaison between residents and owners - Independently interviewed, analyzed and compiled all participant data Show less



Frederick Douglas Haynes Gardens

• San Francisco, CA

• Housing Consultant

  • May 2012 - 2015

  Housing Consultant – Manage the relocation of subsidized housing residents for rehabilitation project. Collaborate with consultants, managing agent, residents and property manager. •Analyzed and audited completed maintenance request forms, created report tracking and developed performance metrics •Reviewed bids and proposals from relocation companies for recommendation to Board of Directors •Analyzed the relocation project plan and educated residents on the relocation process •Analyzed HUD Uniform Relocation Act and reported compliance findings to the Executive Board •Compiled data for development of $2 million dollar relocation budget •Conducted Green Initiative research to locate resources and information for tenant sustainability training •Attended monthly Tenant meetings as the Board liaison and respond to project inquiries Show less



Housing Authority of the City and County of San Francisco

• Government Administration
• 100 - 200 Employee

• HOPE SF Relocation Specialist

  • Jun 2009 - Jan 2010

  HOPE SF Relocation Specialist – Successfully planned and executed the City's first HOPE SF relocations. Utilized hands-on project management to move 55 families out of uninhabitable public housing units. • Decreased project timeline by 33% • Reduced eviction rate to 0% • Improved critical management policies and procedures • Utilized on-the-ground outreach and engagement, addressed complex problems, deescalated contentions and reduced aversions • Coordinated internal and external processes and resources to secure 100% voluntary participation and • Updated quality standards and empowered participants • Reduced moving costs by $100 per resident by organizing box donation program with private a business •Gathered and responded to inquiries and concerns from community stakeholders, assessed issues, identified related sociopolitical conditions, and developed strategies with measurable results to address concerns •Determined appropriate forums for interaction with community; planned and participated in meetings to discuss concerns; explained relocation decisions and activities •Facilitated community meetings, including securing venue, meeting logistics; coordinated with appropriate staff and acted as moderator when necessary •Created materials including brochures, fact sheets, electronic communications and other informational reference materials related to HOPE SF •Organized workshops and presentations for residents and community organizations •Developed and conveyed relocation information in clear understandable language •Updated inter-agency staff in meetings, memos, reports and presentations Show less



Noteware Development

• San Francisco, CA

• Office Administrative Consultant

  • Nov 2007 - Mar 2008

  Office Administrative Consultant – Set up and managed both San Francisco offices. Provided administrative support for the architectural and engineering teams. Worked on planned development of Fresh & Easy supermarket and affordable housing in the Bayview district. •Management of daily operations, logistics, inventory, and created business solutions •Assisted management with project forecast pipeline management, communication to design team and other consultants, and managed vendor and supplier accounts •Provided construction management support, coordinated travel plans, prepared meeting minutes, organized management reports, and arranged PowerPoint presentations •Established office policies and practices for construction crews, consultants, vendors and office staff •Organized and coordinated developer luncheons, meetings, and community events Show less



Jones Day Attorneys at Law

• San Francisco Bay Area

• Business Development & Communications Assistant

  • Jul 2007 - Oct 2007

  Business Development & Communications Assistant – Effectively coordinated the firm’s Northern California Corporate Marketing Events and assisted in the development of National Marketing Plans. •Maintained Northern California regional business development & communication database and files, attorneys’ client guest lists, and client’s special requests •Assisted in the preparation of pitches and proposals for client projects •Managed corporate client appreciation events •Verified clients requests were met •Created relationships with vendors and managed vendor accounts payable •Performed various clerical functions and responded to attorney inquiries Show less



Oakland Unified School District

• United States
• Education Administration Programs
• 700 & Above Employee

• Service Team, Recruitment

  • Feb 2007 - Jun 2007

  Service Team, Recruitment – Communicated with school principals from the lowest performing schools in Oakland and assisted them in recruiting culturally competent teachers to better support students’ needs. Provided recommendations for the development and administration of recruitment processes and procedures. •Created innovative teacher recruitment methods and effective presentations •Interviewed candidates for teaching positions and performed candidate follow up •Organized and attended both local and national teacher recruitment and placement fairs •Recorded, maintained, and reported recruitment and staffing results for new recruits •Established and maintained effective communication, coordination, and working relationships with both district employees and management •Performed various clerical functions Show less



Jim Gonzalez & Associates

• Sacramento, CA

• Policy Analyst

  • May 2006 - Nov 2006

  Policy Analyst – Assisted in the development and implementation of grassroots strategic plans that incorporated constituents, affected elections, and affected public policies. Coordinated corporate training events and provided administrative support for campaign team leaders. •Influenced political outcomes for the 2006 midterm elections •Researched and Analyzed government policies, laws, votes, issues, and political figures •Wrote and researched political talking points for politicians and publications •Coordinated travel logistics and accommodations for corporate training events •Updated, processed, and coordinated sensitive confidential material •Managed front office, staff schedules, calendars, and performed other administrative duties Show less