Experience

RecruitSafe Limited

• Human Resources Services
• 1 - 100 Employee

• Compliance Officer

  • Jul 2011 - Present

  As a Compliance Officer I was responsible for the pre-employment reference and background checking on job applicants for a vast array of national and international organisations. My role required effective communication and a sound investigative strategy in liaising with external agencies to ensure a complete and compliant HR file is established, leading to the preparation of a final report on each potential employee in areas such as drug screening, criminal background, credit checks, and qualification validation. This report affords the employer the safe and secure knowledge that all potential employees have been fully vetted. As part of the above process I have a strong knowledge of the security standards required to fulfil a thorough vetting and compliance standard (IS999, SR41, BS7858, BS5979.)



Electronic Arts (EA)

• United States
• Entertainment Providers
• 700 & Above Employee

• Talent Coordinator

  • Feb 2015 - Jul 2015

  Talent Coordinator at EA Galway. If you want to learn more about EA Galway: http://careers.ea.com/our-locations/galway https://www.facebook.com/EAIreland https://www.youtube.com/watch?v=4Dr40tsi75Y Want to know more? Just go to: http://www.ea.com http://www.careers.ea.com/ http://www.youtube.com/user/InsideEA http://www.facebook.com/InsideEA https://twitter.com/Inside_EA EA Galway is home to EA’s Worldwide Customer Experience (WWCE) and EA’s Digital Platform (EADP) businesses. Both are a part of our larger COO and CTO businesses respectively. Worldwide Customer Experience (WWCE) – The Worldwide Customer Experience organization has a singular mission: deliver the world's best customer experience for the world's best games. Our new Worldwide Customer Experience Centre in Galway is the European center of excellence, and provides support to customers 24 hours a day, seven days a week.



Cigna UK HealthCare Benefits

• United Kingdom
• Insurance
• 1 - 100 Employee

• Benefit Access Analyst

  • Jan 2007 - Jul 2009

  I was responsible for the day-to-day administration and maintenance of medical accounts and customer base. This work was against strict deadlines and various medical insurance plan details, a constantly changing area for each client. During the time with Cigna I increased my exposure and developed my skills, attaining my deadline targets every month. My role involves: • Administration of medical claims, including life, serious illness, disability eligibility, and then building the medical insurance benefit plans on in-house computer system • Analyzing and ensuring the integrity of the claims process and system data. This resulted in maintaining excellent quality results per month, constantly hitting or exceeding 98.8% target • Providing excellent customer service to our clients and sales partners, Evaluating situations to swiftly solve problems thereby preventing unnecessary delays • Establishing and building positive and professional working relationships with colleagues as well as with other internal departments through effective communication



Metropolitan Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Communications Officer

  • Jun 2003 - Dec 2006

  This position involved a high level of customer service, in often extremely stressful situations. I was responsible for accurately and efficiently dealing with emergency calls for assistance from the general public and expediently deploying police officers to the scenes, requesting the attendance of other emergency services as required. I successfully managed a heavy workload and consistently met targets set by the Home Office to ensure the highest level of customer service was achieved. Accomplishments: • Directed officers to emergency calls within the time frame allocated in government policy • Selected as a trainer, training local officers in the use of emerging and updated computer software. • Constantly met targets set by the Home Office to ensure highest level of customer service was achieved. • Counselled and consoled general public and resolved stressful situations.