Experience

BCH Mechanical, LLC

• United States
• Construction
• 100 - 200 Employee

• AR Billing Clerk

  • Feb 2012 - Present

  Largo, FL



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Data Entry

  • Jul 2011 - Jul 2011

  Processed flood insurance policies using technical systems such as AS400, Nautilus, National Flood Services-Stoneriver website, public records and report queries. Determined the credibility of certain legal documents, loan closing documents, condominium bylaws and replacement cost documents, National Flood Insurance Program maps, and elevation data.



NFS/Stoneriver

• Customer Service Representative

  • Oct 2007 - Jul 2011

  Front line telephone contact for insurance agents, mortgage companies and customers regarding inquiries, quoting, and completing applications regarding the rules and regulations of the National Flood Insurance Program by FEMA. Educated and explained the complex rules and regulations of the National Flood Insurance Program to the customers, mortgage companies and agents working to diffuse problems before or as they arise. Trained new hires on taking status calls over the phone… Show more Front line telephone contact for insurance agents, mortgage companies and customers regarding inquiries, quoting, and completing applications regarding the rules and regulations of the National Flood Insurance Program by FEMA. Educated and explained the complex rules and regulations of the National Flood Insurance Program to the customers, mortgage companies and agents working to diffuse problems before or as they arise. Trained new hires on taking status calls over the phone, processing applications and endorsement requests from the agents and effectively communicated trainee progress to Supervisor and Training Department. Received numerous Got Service Recognition Awards from my supervisor, team members and through the recommendations of the agents, the mortgage companies and the customers. Help reduce the work load and over all phone hold time of the agents, mortgage companies and customers by being directly accessible by email, fax or phone for immediate help or response on processing policies or quotes. Show less



Appleone Employment

• Customer Support Tech

  • Oct 2006 - Oct 2007

  Increased productivity of over 300,000 ink jet printers and over 50,000 computers located in retail stores across the United States and U.S. Territories. Enhanced retailers profits by monitoring and identifying problems with the printers and computers in their store, resetting them to ensure printing of coupons for their customers. Increased productivity of store by monitoring the ink levels and paper shipment of each retailer contacted.



Various Employment Agencies

• Admininstrative Assistant

  • May 2005 - Oct 2006

  Saint Petersburg, Florida Maintained office productivity and work flow functions efficiently. Enhanced office operations prioritizing paperwork and distributing mail throughout office.



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Data Entry Processor

  • Oct 2004 - Apr 2005

  Saint Petersburg, Florida Proficiently processed various forms such as Blue form, new hires and Web QE forms. Reduced downtime working on special projects from other departments as requested.



City of Saint Petersburg

• Codes & Permits Tech I

  • Jul 2000 - Mar 2004

  Assisted the general public in obtaining a Business Tax License in accordance with the City of Saint Petersburg city ordinance. Saved time when processing Municipal Ordinance Violations by programming the typewriter and streamlining the procedures. Evaluated, tested and help develop the new software program to be used the City of Saint Petersburg.