Monica Fam

Care Manager & Implementation Manager at Reliq Health Technologies Inc.
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Location
US

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Experience

    • Canada
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Care Manager & Implementation Manager
      • Sep 2021 - Present
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Quality Analyst Coordinator
      • Jan 2020 - Present

      The Quality Program Coordinator plays an integral role in the ongoing evaluation and documentation of the impact associated with consultations as well as supporting other Quality Assistance & Performance improvement (QAPI) projects. Evaluation of consult impact at the completion of case follow-up. Review of completed consultations for ongoing QAPI audits. Identification and implementation of best practice. Completion of client specific monthly/quarterly reports. Keeping records of quality reports, statistical reviews and relevant documentation. Monitoring operations that affect quality. Facilitate proactive solutions by collecting and analyzing quality data. Assisting Quality Programs Director/Manager with special projects as needed. Train/Mentor QA staff and other department staff members when necessary.

    • Health Information Specialist
      • Mar 2019 - Jan 2020

      As a Health Information specialist, I work hand in hand with our clinical nursing team to collect and organize medical records, and facilitate world-class health care second opinions. 2nd.MD is a high-performance, fast-paced environment, requiring the ability to multitask and prioritize. Organizational skills, flexibility, excellent communication skills, and the ability to navigate through multiple technology platforms are required.

    • Nurse
      • Jun 2016 - Jan 2019

      Documenting patient encounters with the doctor and assisting in patient education and treatment options. Administering treatments, such as steroid shots or antibiotics as well as immunizations (Flu, Tdap, Td, etc.). Small in clinic procedures and treatments is a daily responsibility in my position. Verify lab work for each patient and transferring information from results to doctor and patient if needed. Responsible for checking in patients, rooming patients and taking vitals. Assisted Dr. Blazek in room with patients when needed. Trained in front office procedures and back office procedures. I am also responsible for inventory in the office and assisting patients with any patient portal difficulties via email or by telephone. Request of medical records and faxes is a daily duty. Discharging patients once appointment has finished and answer any questions they may have. All office upkeep and inventory along with training new office staff.

Education

  • Texas A&M University
    2008 - 2013
  • Houston Community College
    Medical Assistant, Health Services/Allied Health/Health Sciences, General

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