Monica Fallo
Senior Director, Relationship Management at Justt- Claim this Profile
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Experience
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Justt
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Germany
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Technology, Information and Media
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1 - 100 Employee
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Senior Director, Relationship Management
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Jan 2023 - Present
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Visa
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director, B2B Fintech Partnerships, Visa Business Solutions
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Jun 2022 - Mar 2023
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MVB Bank
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United States
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Banking
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200 - 300 Employee
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SVP Issuing Sales and Market Development
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Jul 2021 - Jun 2022
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Transcard
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United States
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Financial Services
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1 - 100 Employee
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SVP Global Partner Success
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Jun 2020 - Jul 2021
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FLEETCOR
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United States
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Financial Services
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700 & Above Employee
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VP of Enterprise Sales & Relationship Management
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Feb 2017 - May 2020
In charge of motiving and leading a 30-person remote sales and relationship management employees that includes four directors for a global payment processor and issuer of fleet fuel cards, corporate spend cards, and virtual payments. Accountable for all hiring, training, development, and team performance management; holds full budget and P&L responsibility. ➣ Achieved 135% of plan for FY’19 that includes a 99% retention rate of existing clients. ➣ Successfully cross-sold >$3M in… Show more In charge of motiving and leading a 30-person remote sales and relationship management employees that includes four directors for a global payment processor and issuer of fleet fuel cards, corporate spend cards, and virtual payments. Accountable for all hiring, training, development, and team performance management; holds full budget and P&L responsibility. ➣ Achieved 135% of plan for FY’19 that includes a 99% retention rate of existing clients. ➣ Successfully cross-sold >$3M in additional products and services within the existing client base. ➣ Works collaboratively with the marketing and sales departments to manage the line of business for the user conferences and industry trade shows focused on product marketing and lead generations. ➣ Spearheaded the redesign of all sales territories based on market concentration; developed and implemented relationship management cross-sell growth initiatives. ➣ Travels extensively into the field, providing hands-on support to the sales team; serves as the executive point of contact for all C-level engagement required to close new business. ➣ Leads contract and pricing negotiation efforts with global clients, including UPS, FedEx, Lowe’s, and Home Depot; dedicated to growing existing business and identifying and closing new opportunities.
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VP of Strategic Portfolio Sales
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Jun 2015 - Feb 2017
Promoted and tasked with developing and implementing strategic approaches for the sales team to penetrate new accounts and uncover opportunities. Oversaw and managed a 10-person team of remote relationship managers; a vital member of the executive strategic planning committee. ➣ Exceeded 100% of sales targets for rate and cross-sell initiatives on an $80M revenue base. ➣ Leveraged competitive analysis and market research to focus on business development efforts.
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VP of Sales Operations & Portfolio Management
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Aug 2013 - Jun 2015
Brought on board to oversee and manage an 11-person team of relationship managers focused on supporting and developing >400 virtual payment clients; reported to the EVP of corporate payments. Designed, developed, and led the sales operations team for corporate payments. ➣ Achieved a 98% retention rate on an $80M revenue portfolio. ➣ Grew existing e-payables vendor acceptance by 25% as a result of designed improvement processes. ➣ Drove the co-brand strategy development to… Show more Brought on board to oversee and manage an 11-person team of relationship managers focused on supporting and developing >400 virtual payment clients; reported to the EVP of corporate payments. Designed, developed, and led the sales operations team for corporate payments. ➣ Achieved a 98% retention rate on an $80M revenue portfolio. ➣ Grew existing e-payables vendor acceptance by 25% as a result of designed improvement processes. ➣ Drove the co-brand strategy development to cross-sell into the enterprise client base. ➣ Coordinated and hosted annual client advisory board and sales meetings.
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WEX
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United States
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Software Development
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700 & Above Employee
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Director of Sales & Relationship Management, Global Virtual Payments
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Aug 2012 - Sep 2013
Promoted to direct a team of two sales managers and four relationship managers for a provider of payment processing and information management services to the commercial and government vehicle fleet industry. ➣ Exceeded sales targets by 200% in FY’13 with >$980M in sales revenue. ➣ Managed a $9.5B spend portfolio while achieving 107% of plan in FY’13; dedicated to supporting strategic, global accounts that included Orbitz, Priceline, Expedia, and Hotel Tonight. ➣ Led, coached, and… Show more Promoted to direct a team of two sales managers and four relationship managers for a provider of payment processing and information management services to the commercial and government vehicle fleet industry. ➣ Exceeded sales targets by 200% in FY’13 with >$980M in sales revenue. ➣ Managed a $9.5B spend portfolio while achieving 107% of plan in FY’13; dedicated to supporting strategic, global accounts that included Orbitz, Priceline, Expedia, and Hotel Tonight. ➣ Led, coached, and trained two sales managers to lead their sales teams to attain >105% of plan quota. ➣ Accountable for developing existing account relationships across multiple vertical markets, including online travel, e-commerce, healthcare/claims, gaming, and higher education. ➣ Collaborated with product, operations, finance, and marketing departments to develop holistic go-to-market approaches; created a vertical focus for both the sales and relationship management team. ➣ Coordinated and led the 2012 Lead User Conference with 75 managers and C-level attendees.
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Director of Relationship Management, Virtual Payments
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Feb 2007 - Aug 2012
Provided strategic direction, guidance, and support to an 8-person team of relationship managers recognized as trusted advisors for strategic accounts that included Lowe’s, AT&T, BNSF, Rent-A-Center, and Cox Communications. Led the hiring, training, and ongoing development of the team. ➣ Instrumental in leading the team to achieve 100% of sales targets for six consecutive years. ➣ Achieved The President’s Club Award for FY’11 for team sales revenue excellence. ➣ Conceptualized… Show more Provided strategic direction, guidance, and support to an 8-person team of relationship managers recognized as trusted advisors for strategic accounts that included Lowe’s, AT&T, BNSF, Rent-A-Center, and Cox Communications. Led the hiring, training, and ongoing development of the team. ➣ Instrumental in leading the team to achieve 100% of sales targets for six consecutive years. ➣ Achieved The President’s Club Award for FY’11 for team sales revenue excellence. ➣ Conceptualized, developed, and implemented revenue growth plans to maximize sales potential.
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National Account Manager
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Dec 2004 - Feb 2007
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U.S. Bank
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United States
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Legal Services
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1 - 100 Employee
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National Account Manager
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Aug 2001 - Dec 2004
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Education
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Louisiana State University
Bachelor of Science - BS, Marketing & Merchandising