Experience

Tradlands

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Support Specialist

  • Dec 2020 - Apr 2021

  Handled customer inquiries through both email and product reviews on the website Set recurring daily/weekly/monthly tasks through the project management tool Helped add product inventory to the website Kept track and completed manual returns/exchanges Completed weekly & monthly on customer service KPIs Led the monthly customer service meeting for the entire company Reviewed customer satisfaction surveys and reached out to both satisfactory and… Show more Handled customer inquiries through both email and product reviews on the website Set recurring daily/weekly/monthly tasks through the project management tool Helped add product inventory to the website Kept track and completed manual returns/exchanges Completed weekly & monthly on customer service KPIs Led the monthly customer service meeting for the entire company Reviewed customer satisfaction surveys and reached out to both satisfactory and unsatisfactory responses. Show less Handled customer inquiries through both email and product reviews on the website Set recurring daily/weekly/monthly tasks through the project management tool Helped add product inventory to the website Kept track and completed manual returns/exchanges Completed weekly & monthly on customer service KPIs Led the monthly customer service meeting for the entire company Reviewed customer satisfaction surveys and reached out to both satisfactory and… Show more Handled customer inquiries through both email and product reviews on the website Set recurring daily/weekly/monthly tasks through the project management tool Helped add product inventory to the website Kept track and completed manual returns/exchanges Completed weekly & monthly on customer service KPIs Led the monthly customer service meeting for the entire company Reviewed customer satisfaction surveys and reached out to both satisfactory and unsatisfactory responses. Show less



Bicycle Adventures

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Marketing & Guest Experiences Manager

  • Jul 2019 - Oct 2020

  Manage daily maintenance of social media platforms. Built a content and promotions calendar. Creating content for email campaigns and publications. Updating and managing the Bicycle Adventures website. Leading Pardot + Salesforce implementation. Assisting guests with reservations and tour logistics. Learning to manage paid social media for Facebook and Instagram. Manage daily maintenance of social media platforms. Built a content and promotions calendar. Creating content for email campaigns and publications. Updating and managing the Bicycle Adventures website. Leading Pardot + Salesforce implementation. Assisting guests with reservations and tour logistics. Learning to manage paid social media for Facebook and Instagram.



Zipwhip

• United States
• Software Development
• 1 - 100 Employee

• Events Manager

  • Oct 2017 - Jul 2019

  Developed current trade show/event strategy and redefined company goals through tracked metrics. Built relationships with specialized vendors to create event products for brand recognition. Managed on and off-site relations with all vendors and conference management (key to successful future engagement with industry shows). Developed operational guides and playbooks covering all team member roles and expected deliverables per event. Managed all company internal… Show more Developed current trade show/event strategy and redefined company goals through tracked metrics. Built relationships with specialized vendors to create event products for brand recognition. Managed on and off-site relations with all vendors and conference management (key to successful future engagement with industry shows). Developed operational guides and playbooks covering all team member roles and expected deliverables per event. Managed all company internal events on and off property for training, team building, and holiday parties. Developed new initiatives to bring in new marketing products and ideas to grow company brand. Streamlined and managed a small trade show program and developed it into a multi member, multi teamed trade show machine that produces real time metrics, MQLs and brand recognition.

• Customer Support Specialist

  • Aug 2016 - Oct 2017

  Researched and resolved complex product and technical support problems, utilizing Zipwhip’s CRM and tools. Solved technical problems related to operating systems, wireless carriers, mobile apps (iOS and Android), install/setup, and integrations with third-party products. Established and developed customer loyalty by building rapport with customers and assisting with resolutions of business, technical and billing issues. Collaborated with internal teams (sales, billing… Show more Researched and resolved complex product and technical support problems, utilizing Zipwhip’s CRM and tools. Solved technical problems related to operating systems, wireless carriers, mobile apps (iOS and Android), install/setup, and integrations with third-party products. Established and developed customer loyalty by building rapport with customers and assisting with resolutions of business, technical and billing issues. Collaborated with internal teams (sales, billing, operations) to support business development efforts of both small, medium, and enterprise accounts. Developed and maintained a webinar training program, on-boarding new and existing customers.

• Account Executive

  • Apr 2016 - Aug 2016

  Managed a sales pipeline with customers in various stages of the sales process. Understood my customers' businesses from both the technical and operational levels. Built rapport and maintained positive relationships with my customer base. Discovered customer needs through interactive webinars. Worked with multiple internal teams to ensure the sales process was well maintained from start to finish.



Passport Unlimited

• United States
• Advertising Services
• 1 - 100 Employee

• Member Relations Coordinator

  • Sep 2013 - Apr 2016

  Initiated outgoing calls to current and prospective members Handled inbound calls and emails, responding to members’ queries and resolving issues. Conducted in depth write ups of potentially significant member issues, selectively escalating them to Passport’s internal service quality management system. Proactively identified and promoted unique Passport products to members. Initiated outgoing calls to current and prospective members Handled inbound calls and emails, responding to members’ queries and resolving issues. Conducted in depth write ups of potentially significant member issues, selectively escalating them to Passport’s internal service quality management system. Proactively identified and promoted unique Passport products to members.



Leverage PR, A Caliber Corporate Advisers Company

• Public Relations and Communications Services

• Junior Account Executive

  • Oct 2012 - Sep 2013

  Assisted in formulating pitches and press releases; reviewing final copies prior to publication Teamed up with Social Media Manager and Account Executives on content creation Managed clients’ workspaces; providing updates during engagements Collaborated with clients in scheduling interviews with media outlets Assisted in formulating pitches and press releases; reviewing final copies prior to publication Teamed up with Social Media Manager and Account Executives on content creation Managed clients’ workspaces; providing updates during engagements Collaborated with clients in scheduling interviews with media outlets



City of Redmond, WA

• Government Administration
• 300 - 400 Employee

• Day Camp Leader

  • Aug 2012 - Sep 2012



Cougar Communications Group

• Pullman, WA

• Director of External Affairs

  • Aug 2011 - May 2012



Washington State University

• United States
• Higher Education
• 700 & Above Employee

• Cougar Connector Recruitment

  • Apr 2010 - May 2012

  Student ambassador; assisted in the recruitment of 50+ students Provided leadership and representation of the Future Cougar of Colors program to underrepresented students and sponsors Conducted weekly campus tour; organizing tour routes and workshops attendance Worked at large campus visitation/recruitment events

• Future Cougars of Color Scholarship Ambassador

  • Sep 2009 - Aug 2010

  Provided leadership and representation of the Future Cougar of Colors program to underrepresented students and sponsors



City of Redmond, WA

• Government Administration
• 300 - 400 Employee

• Day Camp Leader

  • Jun 2011 - Aug 2011



City of Redmond, WA

• Government Administration
• 300 - 400 Employee

• Day Camp Leader

  • Jun 2010 - Aug 2010



RepNation

• Advertising Services
• 1 - 100 Employee

• T-Mobile Cliq Campaign Representative

  • Nov 2009 - Dec 2009



Cable 8 Productions

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• KUGR 95 Sports Rock Radio

  • Sep 2009 - Dec 2009



PCC Community Markets

• United States
• Retail Groceries
• 300 - 400 Employee

• Courtesy Clerk

  • Nov 2007 - Aug 2008