Monica Cruz
Virtual Assistant at Sheally Insurance Group- Claim this Profile
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Topline Score
Bio
Credentials
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Fundamentos de Marketing Digital
G-Talent.netJun, 2022- Nov, 2024 -
EF SET Certificate
EF Standard English Test (EF SET)
Experience
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Sheally Insurance Group
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United States
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Insurance
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1 - 100 Employee
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Virtual Assistant
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Feb 2023 - Present
Data entry and file management, back office tasks. Data entry and file management, back office tasks.
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SkyCom BPO
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El Salvador
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Back Office Assistant
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Aug 2020 - Oct 2021
I worked for different insurance companies, I received a list of claims on a daily basis (Behavioral health and substance abuse claims) I called the insurance companies to ask if they received the claim, followed up to check the status of the claims, discussed denials, did research about the denials within the patient's policy, I made requests for additional information required for claims processing, I documented the interactions with the insurance advocates and escalated to the CRM when needed. I also created manual bills when it was necessary. Show less
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Crain
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United States
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Business Consulting and Services
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1 - 100 Employee
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Group Administrator
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Nov 2019 - Aug 2020
I started cold calling, making outbound calls to potential customers, and asking some questions to pre-qualify them so they could apply for solar panels, while I was there I started helping with other admin tasks and then I became a Team Leader, I supervised a group of 6 people, they were cold calling, and I was monitoring the call flow, handled the dialer (VICI Dial) making changes in the back end to make sure they had calls, I listened to their calls to provide feedback to improve and followed up on their leads, I organized files and kept track of the potential customers as well as the less interested ones. Show less
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CatalystApps
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Ukraine
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Computer Games
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1 - 100 Employee
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Group Administrator
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Nov 2018 - Dec 2019
I was a group admin for the Facebook game "Pet City". My job was replying to the messages from the players, resolving their doubts, and helping them with account issues, and updates in the game, I also made changes in the backend adjusting points and finding items in the system for them, also organizing data and keeping track of the fan page activities like competitions, tournaments, races, etc. I was a group admin for the Facebook game "Pet City". My job was replying to the messages from the players, resolving their doubts, and helping them with account issues, and updates in the game, I also made changes in the backend adjusting points and finding items in the system for them, also organizing data and keeping track of the fan page activities like competitions, tournaments, races, etc.
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Relations Associate
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Nov 2016 - Nov 2018
I worked for 7-Eleven, in customer relations, taking the customer's complaints, I typed in everything the customer was saying and filled out a google form with a detailed description of the issues the customers encountered when visiting the stores, I also followed up with the store managers/owners through email to make sure they provided a satisfactory resolution to the customers. In addition, I was part of the Asset Protection department, I used to file claims to the insurance in regard to property loss, damages, injuries, accidents, or any incidents that happened in the store. Show less
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TELUS International
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Representative
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Feb 2015 - Nov 2016
I provided customer service for TXU, an electric company based in Texas, interacting with customers, resolving their doubts about their bills, and analyzing electricity usage trends to suggest ways to reduce bill costs. Part of my job was to offer the company's product "iThermostat" I offered it to the customers at the end of each call and remarked on the benefits of having it, I also provided technical support and troubleshooting steps for this product. I provided customer service for TXU, an electric company based in Texas, interacting with customers, resolving their doubts about their bills, and analyzing electricity usage trends to suggest ways to reduce bill costs. Part of my job was to offer the company's product "iThermostat" I offered it to the customers at the end of each call and remarked on the benefits of having it, I also provided technical support and troubleshooting steps for this product.
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SYKES
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Feb 2014 - Feb 2015
I worked for Expedia.com, in customer service, booking vacations for customers, searching for the best hotels/flights/car reservations, and adding fun activities to their trips, I also assisted customers with any doubts or issues they had with their reservations, I also helped them with cancellations or any changes. I provided assistance with their online accounts and resolved any issues they had with the website. I worked for Expedia.com, in customer service, booking vacations for customers, searching for the best hotels/flights/car reservations, and adding fun activities to their trips, I also assisted customers with any doubts or issues they had with their reservations, I also helped them with cancellations or any changes. I provided assistance with their online accounts and resolved any issues they had with the website.
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Education
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2013 - 2015
Universidad Francisco Gavidia
Licentiate degree, Foreign Languages and Literatures, General -
2008 - 2010
Centro Escolar Teniente Rene Medina
High School Diploma
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