Experience

Connect for Health Colorado

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Strategic Communications Lead

  • Jul 2021 - Present

  Provide and consult on strategic communications, including executive-level communications and stakeholder communications.Press contact/lead for the organization, manage media relations in English and Spanish.Lead both internal and external communications initiatives, working closely with executive leadership to develop our organization's internal and external messages to identified audiences. Lead the process, creative strategy and coordination of Spanish-language advertising campaigns. Supervise a Communications Specialist.Coordinate with the Policy Team and provide communication and messaging expertise on relevant policy efforts and changes for public, stakeholder and internal audiences.

• Communications and Marketing Program Manager

  • Mar 2019 - Jun 2021

  Manage media relations (English/Spanish).Contribute to Spanish/bilingual advertising campaigns.Develop communications for internal and external stakeholder needs. Manage development of printed collateral and ads (print and digital) in English and Spanish.

• Outreach and Marketing Program Manager

  • Mar 2018 - Feb 2019

  Increased community partnerships to improve awareness of the Marketplace and to reach eligible customers.Managed development of printed educational materials. Supported marketing campaigns of the organization. Managed updates to the WordPress website.Spokesperson for Spanish media campaigns.

• Business Analyst

  • Aug 2017 - Feb 2018

  Managed technical projects and drafted business requirements and test cases for new projects.Collaborated with the Health Plan Operations department, health insurance company partners, and the technology partners to identify technology errors/inconsistencies. Monitored progress and communicated resolution.Executed end-to-end testing for systems and tools. Documented and analyzed test results to verify new and existing functionality.



Access Health CT

• United States
• Government Administration
• 1 - 100 Employee

• Appeals Analyst

  • Sep 2015 - Jul 2017

  Investigated appeals and complaints, composed case analysis, and presented recommendations to the Director of Policy and Legal Affairs. Made decisions on employer mandate appeals and applications for hardship exemptions.Created and presented webinars and trainings to the Assistance Network on complex eligibility and application topics. Created training materials and conducted training sessions with the Appeals Unit, Customer Service Department, and Service Center on exemptions, appeals, and eligibility.Assisted the Regulatory Compliance Manager with privacy incidents, assisted the Staff Attorneys with research for other customer complaints.

• Senior Operations Associate

  • Jun 2014 - Sep 2015

  Resolved and communicated progress of cases from partner agencies, including the Office of the Healthcare Advocate, the Connecticut Insurance Department, congressional offices, and the Department of Social Services.Fostered and managed relationships with state partners to better serve customers for complex enrollment issues.Trained new Operations Associates.

• Enrollment Center Assistant Manager

  • Nov 2013 - Jun 2014

  Oversaw outreach workers and certified application specialists in daily enrollment operations at the two storefront locations (Hartford and New Haven), as well as Enrollment Fairs.

• Bilingual Outreach Worker

  • Aug 2013 - Nov 2013

  Engaged with Connecticut residents on the Affordable Care Act and Access Health CT at fairs/festivals, community centers, and outreach events across the state. Was the highest lead collector on the Outreach Team.