Service Specialist

• Mar 2022 - Present

Office Manager Shipping/Receiving

• Mar 2017 - Dec 2020

 Lead all shifts in the shipping/receiving department to ensure all tasks are completed in a timely manner. Schedule office employees to maintain necessary staffing for three shifts. Hire, train, motivate, supervise and develop quality shipping/receiving office personnel. Provide day-to-day guidance of our team. Stay up to date on overall team activities, identify problem areas and take corrective action. Coordinate and act as a liaison between the mills and customers to ensure on time deliveries. Maintain accurate inventory reporting to customers. Implement procedures to improve processes and productivity and efficiency. Maintain a clean working environment, ready for customer visits. Work with other groups within the company to ensure smooth operations. Establish operational procedures for all activities such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventories current. Enforce company policies of conduct, safety, procedures and initiate disciplinary action and performance reviews. Identify causes of product damage and losses and initiate corrective action. Excellent written and verbal communication skills. Detail oriented, able to multi-task under pressure to meet strict deadlines. Proficient in computer programs, i.e. Microsoft Office, Word, Excel and Outlook. Currently Administrator Integrating SAP program from a LoMaS-AS400 program. Monitor and ensure shipments are being loaded/shipped in a timely manner. Strong knowledge of preparation of shipping paperwork, Bills of Lading, Pick/Pack Lists, etc. Communicate with Customers and their customers to ensure continuous production and JIT deliveries. Ensure customer satisfaction when there are tough situations to resolve. Communicate with employees, give direction and monitor employee interactions and performance. Organized and easily adaptable to ever changing situations.Customer Billing AS400 system Show less

Account Manager

• Mar 2017 - Dec 2020

Independent Business Owner

• Mar 2013 - Sep 2020

Customer Service Cash Handling Diagnose issues and repair household appliances Inventory and supply purchase Deliver appliances Prepare appliances for recycle Customer Service Cash Handling Diagnose issues and repair household appliances Inventory and supply purchase Deliver appliances Prepare appliances for recycle

Owner-Partner

• Jun 2010 - Jul 2013

Manage 6 subcontractor crews Contracted with 4 national companies Prepared properties for resale Responsible for all aspects of running a business and office Manage 6 subcontractor crews Contracted with 4 national companies Prepared properties for resale Responsible for all aspects of running a business and office

Payroll Clerk

• Jun 2008 - Jul 2009

Settle trips in TMW for approximately 140 drivers Ran payroll for 250 plus drivers Transfer of information from TMW to Great Plains for payroll processed Settle trips in TMW for approximately 140 drivers Ran payroll for 250 plus drivers Transfer of information from TMW to Great Plains for payroll processed