Monica Barbosa

Client Services Director at RSS Infrastructure Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English Native or bilingual proficiency
  • Spanish Full professional proficiency
  • Portuguese Native or bilingual proficiency
  • French Limited working proficiency

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5.0

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Ruth Norman

Monica is a pleasure to work with - she is an excellent account manager, and thrives when building relationships with both her peers and clients alike!

Emilie Robert

I have met Monica when I joined Dods in January 2011, we were both working in the Europe division. I was impressed by her professionalism, she is very focused in all her projects, and can be very persuasive during a negotiation. She was always full of ideas for our events and our external communication. I can foresee a great future for her.

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Experience

    • United Kingdom
    • Civil Engineering
    • 100 - 200 Employee
    • Client Services Director
      • Mar 2023 - Present

    • Head of Account Development
      • Jun 2021 - Mar 2023

    • United Kingdom
    • Transportation/Trucking/Railroad
    • 1 - 100 Employee
    • Director of Business Development and Communications
      • Aug 2019 - Jun 2021

      • Oversee all business operations in the UK and globally. • Deliver and manage high-value projects in a Small/ Medium organisation across different geographies. • Drive long-term growth and ensures effective management of key client relationships. • Responsible for writing, reviewing, and analysing all tender bids and proposals. • Implement a robust and modern marketing and social media strategy. This has increased company profile and visibility to the rail industry in the UK, Europe, and Middle East tenfold. • Working closely with other departments to share knowledge as well as incorporate the company long-term vision and strategy into the overall business plan. • Mentor junior members of staff in the UK division Show less

    • United Kingdom
    • Industry Associations
    • 1 - 100 Employee
    • Membership Engagement Manager
      • Mar 2018 - Aug 2019

      As the membership engagement manager at the Railway Industry Association (RIA) my role involved strengthening current relationships with members, as well as building new connections in the rail industry. During my time at RIA the membership grew by over 45%, and it passed more than 290 member companies. I worked on implementing a new inclusive membership level at the organisation. This helped even more prospective SMEs, micro businesses and sole traders in the rail industry to join RIA, so that they may grow their businesses and benefit from RIAs lobbying, policy, technical, and exports work. Also, I contributed, with the Public Affairs and PR division, to the running of RIA’s social media. Show less

    • United Kingdom
    • Information Services
    • 100 - 200 Employee
    • Senior Account Manager
      • Sep 2016 - Mar 2018

      • Managing a wide portfolio of national and international client accounts in variouspolicy areas. They are a mixture of multinational corporations, trade associations,regulatory authorities and NGOs. Major clients include companies such asHonda, National Express and VELUX.• Creating proposals, organising events and presenting pitches to clients to helpthem carry out their public affairs strategies• Mapping out key political stakeholders and travelling to meet with the Director,CEO or Secretary General of the organisation in London and Brussels• Monitoring legislation across all policy areas and delivering tailored information toclients via working closely with my fellow colleagues from the UK and Brusselsteams• Consulting with clients by providing advocacy and research support to resolveissues• Cooperating with various teams within the company, including the marketing,production, events and the data teams to ensure client work is deliveredeffectively Show less

    • EU Account Manager
      • Nov 2012 - Aug 2016

      In November 2012, I was promoted to EU Account Manager. On top of my regular responsibilities, I was also responsible for managing the accounts of key EU Monitoring clients, ensuring they remain satisfied with the quality of information that they are receiving from the EU Monitoring team, as well as introducing them to Dods' wider EU portfolio.

    • European Communications Executive
      • Nov 2009 - Nov 2012

      Employed as the European Communications Executive for the European division at Dod’s Parliamentary Communications, a company that specialises in services designed for organisations wishing to understand and engage with Parliament, the Civil Service, the wider public sector and the public affairs community. I was appointed the position in November 2009.

    • Front of House
      • Sep 2004 - Oct 2008

      Claude’s Creperie is a popular French restaurant and I worked in this environment on a regular basis. During this time I learnt the skills necessary to manage the day to day running of a busy restaurant, I gained experience of working with the general public, I am highly articulate and I developed confidence in dealing with customers, financial control, stock rotation and acquired responsibility and leadership skills. Claude’s Creperie is a popular French restaurant and I worked in this environment on a regular basis. During this time I learnt the skills necessary to manage the day to day running of a busy restaurant, I gained experience of working with the general public, I am highly articulate and I developed confidence in dealing with customers, financial control, stock rotation and acquired responsibility and leadership skills.

Education

  • Royal Holloway, University of London
    BA, Politics and International Relations
    2006 - 2009
  • Parmiters School, Garston
    A-LEVELS, French, Spanish, Government and Politics, Music, Theatre Studies
    2002 - 2004
  • Our Lady’s Convent High School, London
    12 GCSE’s A*-C, French, Spanish, Portuguese, Maths, English Literature and Language
    1997 - 2002

Community

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