UX Designer

• Jun 2023 - Present

Product Designer

• Apr 2023 - Jul 2023

Digital Specialist

• Feb 2023 - Apr 2023

- Collaborate with key stakeholders to implement a strategic marketing plan for product launch while keeping in mind KPIs. - Articulate design decisions and marketing approach to key stakeholders using metrics and research. - Collaborate with web development team to improve usability and UI of product app. Ensuring accessibility across the platform leading to an ultimate user friendly experience. - Redesign marketing website of app to acquire new users to platform. -Conduct heuristic evaluations on the app during beta testing stage and lead usability testing for IOS. Show less

Sales Stock Associate

• Oct 2020 - Sep 2022

- Processed over 100 units of shipment per hour. - Collaborated with senior management on multiple functions including store merchandising. - Predicted customers needs and provided them with high quality customer service. - Processed over 100 units of shipment per hour. - Collaborated with senior management on multiple functions including store merchandising. - Predicted customers needs and provided them with high quality customer service.

Server and Host

• 2017 - Apr 2022

- Developed interpersonal connections with guests by providing customer service resulting in a growth in sales. - Managed 5-10 tables while multitasking tasks and helping coworkers. - Developed interpersonal connections with guests by providing customer service resulting in a growth in sales. - Managed 5-10 tables while multitasking tasks and helping coworkers.

Presidential Liaison

• Aug 2020 - Apr 2021

- Built club website to increase club awareness on campus and to faculty. - Consulted with BMOS faculty of professors to create events. - Advised president with knowledge and experience to ensure club success. - Built club website to increase club awareness on campus and to faculty. - Consulted with BMOS faculty of professors to create events. - Advised president with knowledge and experience to ensure club success.

Bilingual Customer Service Representative

• Jul 2020 - Oct 2020

- Responsible for dispatching roadside assistance to members across Canada, the United States and Mexico. - Provided effective communication skills to members in English, French, and Spanish. - Inputed data into Salesforce system and analyzed cases for each call. - Responsible for dispatching roadside assistance to members across Canada, the United States and Mexico. - Provided effective communication skills to members in English, French, and Spanish. - Inputed data into Salesforce system and analyzed cases for each call.

President

• Sep 2019 - Apr 2020

- Coordinated executive team, allocating tasks to meet deadlines. - Programmed over 10 workshops and events in the academic year for 41 members. - Carried out the most events the club has done in the last 5 years. - Coordinated executive team, allocating tasks to meet deadlines. - Programmed over 10 workshops and events in the academic year for 41 members. - Carried out the most events the club has done in the last 5 years.

Student Representative

• Mar 2020 - Mar 2020

- Conducted market research for Amplify promotional event on campus. - Engaged with students to educate them about a new product entering the campus market. - Coordinated with Amplify’s account executive and campus cafeteria manager to ensure promotional sampling runs smoothly. - Conducted market research for Amplify promotional event on campus. - Engaged with students to educate them about a new product entering the campus market. - Coordinated with Amplify’s account executive and campus cafeteria manager to ensure promotional sampling runs smoothly.

Delegate

• Oct 2019 - Oct 2019

- Delegate representing King’s University College at WESMUN 2019 conference. - Conducted extensive research on Myanmar’s stance regarding the topics being debated in the committee of DISEC. - Collaborated with fellow delegates to pass a resolution. - Delegate representing King’s University College at WESMUN 2019 conference. - Conducted extensive research on Myanmar’s stance regarding the topics being debated in the committee of DISEC. - Collaborated with fellow delegates to pass a resolution.

Student Representative

• Sep 2018 - Apr 2019

2nd year student representatives 2nd year student representatives

Marketing Coordinator

• Sep 2018 - Mar 2019

- Oversaw social media engagements by creating incentives through various social media platforms resulting in 60 attendees. - Coordinated 22 guest speakers, 10 faculty moderators and networking event resulting in one of the largest student lead event on campus. - Oversaw social media engagements by creating incentives through various social media platforms resulting in 60 attendees. - Coordinated 22 guest speakers, 10 faculty moderators and networking event resulting in one of the largest student lead event on campus.

Sales Associate

• Oct 2016 - Dec 2018

- Received promotion to store signed within 1.5 year of employment. - Entrusted with authorizing transactions following company policies. - Anticipated customers needs resulting in the contribution to meeting daily store sales targets. - Received promotion to store signed within 1.5 year of employment. - Entrusted with authorizing transactions following company policies. - Anticipated customers needs resulting in the contribution to meeting daily store sales targets.

Translator and Sales Representative

• Feb 2018 - Aug 2018

Student Representative

• Sep 2017 - Apr 2018

1st year student representative 1st year student representative

Crew Trainer

• 2014 - 2015

- Recognized for teamwork resulting in being awarded employee of the month of February. - Received job promotion to crew trainer in less than a year of employment. - Recognized for teamwork resulting in being awarded employee of the month of February. - Received job promotion to crew trainer in less than a year of employment.