Moneim Serry
Manager, Customer Support - Strategic Accounts at Incorta- Claim this Profile
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Bio
Mohamed Ghonem, MBA
Serry is a strong team player with exceptional dedication, technical skills and customer focused mindset. During our time working together with multiple customers in MEA & APAC regions he gained the trust and respect of both Incorta team and our international customers as well
Ahmed Moawad
Serry is an excellent support engineer, in fact, he redefines the role both technically and behaviorally. He has an excellent command over the toughest support calls and always keeps the call on track to achieve a positive outcome. It's a delight to work with him, with his great troubleshooting skills and wide knowledge and focus on the problem at hand. He's trust-worthy and I can rest assured a case in hands is a case solved.
Mohamed Ghonem, MBA
Serry is a strong team player with exceptional dedication, technical skills and customer focused mindset. During our time working together with multiple customers in MEA & APAC regions he gained the trust and respect of both Incorta team and our international customers as well
Ahmed Moawad
Serry is an excellent support engineer, in fact, he redefines the role both technically and behaviorally. He has an excellent command over the toughest support calls and always keeps the call on track to achieve a positive outcome. It's a delight to work with him, with his great troubleshooting skills and wide knowledge and focus on the problem at hand. He's trust-worthy and I can rest assured a case in hands is a case solved.
Mohamed Ghonem, MBA
Serry is a strong team player with exceptional dedication, technical skills and customer focused mindset. During our time working together with multiple customers in MEA & APAC regions he gained the trust and respect of both Incorta team and our international customers as well
Ahmed Moawad
Serry is an excellent support engineer, in fact, he redefines the role both technically and behaviorally. He has an excellent command over the toughest support calls and always keeps the call on track to achieve a positive outcome. It's a delight to work with him, with his great troubleshooting skills and wide knowledge and focus on the problem at hand. He's trust-worthy and I can rest assured a case in hands is a case solved.
Mohamed Ghonem, MBA
Serry is a strong team player with exceptional dedication, technical skills and customer focused mindset. During our time working together with multiple customers in MEA & APAC regions he gained the trust and respect of both Incorta team and our international customers as well
Ahmed Moawad
Serry is an excellent support engineer, in fact, he redefines the role both technically and behaviorally. He has an excellent command over the toughest support calls and always keeps the call on track to achieve a positive outcome. It's a delight to work with him, with his great troubleshooting skills and wide knowledge and focus on the problem at hand. He's trust-worthy and I can rest assured a case in hands is a case solved.
Credentials
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Leadership Mindsets
LinkedInJul, 2021- Nov, 2024 -
Azure Administration Essential Training
LinkedInSep, 2019- Nov, 2024 -
Oracle 11g Certified Associate
Oracle Certification ProgramJun, 2010- Nov, 2024
Experience
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Incorta
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United States
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Software Development
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200 - 300 Employee
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Manager, Customer Support - Strategic Accounts
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Jan 2021 - Present
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Expert BI Support Engineer
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Jan 2019 - Dec 2020
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Senior BI Support Engineer
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Jul 2017 - Dec 2018
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Oracle
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Consultant
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Jul 2012 - Jun 2017
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Beshara Group
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Kuwait
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IT Services and IT Consulting
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100 - 200 Employee
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Oracle Apps DBA consultant
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Jan 2011 - Jun 2012
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Education
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2004 - 2008
Cairo University
B.Sc., Computer and Information
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