Monay Jones

Quality Assurance Specialist at Kochs Foods Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Columbus Area, US

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Credentials

  • Green Belt Certification (GB)
    Dell
    Mar, 2019
    - Oct, 2024

Experience

  • Kochs Foods Inc
    • United States
    • Retail
    • 1 - 100 Employee
    • Quality Assurance Specialist
      • Feb 2020 - Present

      Ensure that manufactured products meet safety standards and company standards.➢ Works on a variety of products in all phases of production, including the lab examining products, taking samples and conducting experiments to ensure that customer and company specifications are met. ➢ Reported any defects and made recommendations for all improvements. ➢ Test raw material, ingredients, packaged finished products, packing material➢ Assures food safety standards with regards to GMP’s and HAACP plan are followed at all times➢ Ensure that all forms are completely and accurately filled out➢ Report and document all inconsistencies and variations from standards➢ Use mechanical, electronic equipment to perform testing and analysis➢ Inserted information into lab Database with Excel, Visio, Access, PowerPoint, Project, Word

  • Frito Lay Warehouse
    • United States
    • Warehousing and Storage
    • 300 - 400 Employee
    • Office Manager
      • Apr 2019 - Feb 2020

       Manage accuracy of inventory and warehouse materials Daily accountability of warehouse material Perform quarterly inventory accounting of warehouse material Schedule and track inbound and outgoing shipments from distribution warehouse Recruit and train of warehouse personnel for packing and shipping Ensure materials are delivered to sites in a timely manner as per clients’ criteria Assess and recommend ideal shipping methods, routing or carriers to meet necessary parameters, specifications and costs Negotiate rates with carriers for shipping Maintain customer service logs for safety records Daily communication with transportation providers and internal inventory stakeholders at Frito Lay Manage the transportation of Frito Lay IT assets (both inbound and outbound) including international shipments Track/trace shipments to resolve issues that arise during transportation Work with the customs team to ensure proper documentation is followed on all shipments Provided proactive reporting to customers and key stakeholders Developed transportation plans for new projects that arise Innovating for step-change improvement in safety, quality, cost, and other KPI metrics Collaborated with key operational experts across the company to lead, support, and influence new business initiatives. Executing strategic business objectives while working with key internal stakeholders to improve the supply chain with the latest internal and external information. Participate in QBR’s and vendor score-carding to ensure adherence to cost and business objective Engage current transportation providers to strengthen the partnerships while identifying potential new providers Presented detailed, data-driven business reviews to senior management

  • Lowes & Associates Law Firm
    • Office Manager
      • Apr 2018 - Mar 2019

       Managed a team and demonstrated excellent communication and collaboration skills with all levels within the organization Worked with top management in scheduling, bookkeeping, and coordination of meetings, projects, and customer issues Oversaw and assisted in the management of Inside Sales, Production Control, and Order Entry positions and processes Oversaw the negotiations and purchase of office supplies and furniture, office equipment, etc., for the entire office Provided leadership and training to accomplish the company goals and objectives. Responsible for the facilities day-to-day operations Attended regular staff meetings with top management and communicated non-confidential information subordinate personnel Assisted in the performance reviews of staff, and assists in corrective actions of staff on an annual, bi-annual, and as needed basis Welcomed customers and visitors and communicated the status of leadership Answered all phone calls and coordinated leadership schedule Maintained office supplies and kept inventory Organized meetings and arrange appointments Ensured filing systems are maintained and up to date Maintained a timely and accurate flow of information and documentation Managed travel arrangements and communicated changes to executive leadership Coordinated employee attendance for events and training Reviewed office related expenses and made recommendations on how to reduce them

  • Titan Security Group
    • United States
    • Security and Investigations
    • 400 - 500 Employee
    • Office Manager
      • Jul 2016 - Aug 2018

       Managed a team and demonstrated excellent communication and collaboration skills with all levels within the organization Provided reception support, including visitor check-in Managed office supplies, including ordering, taking inventory, and stocking shared local office supplies Evaluated service and cost to select vendors for the local operation, review invoices for accuracy and ensure invoices are submitted for payment timely. Assisted with new hire onboarding and offboarding (new hire access, badges, desk setup, etc.) Coordinated the arrival and direction for on-site vendors and validate deliveries Planned, facilitate and execute all site-wide events including weekly and monthly socials, annual holiday party, etc., manage to budget and resources. Coordinated company All Hands meetings. Managed resources, such as building access requests, weekly lunch orders, kitchen supplies, employee badges… Managed the inbound and outbound mail Acted as the point person for office needs including supplies, mail, equipment and new hire setup Greeted and provide general support to visitors Supported the management team with administrative duties as assigned Worked on special projects, as assigned, by Executive Leadership Assisted with recruiting including reviewing resumes, conducting phone screens and scheduling interviews Helped Management team with travel and meeting preparation Assisted with new hire onboarding process and assist with HR compliance administration and reporting

  • The Home Depot
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Team Manager
      • Mar 2013 - Jul 2016

       Provided leadership, support and guidance to the Customer Service Payments team Managed dispute resolution process Researched financial disputes on customer accounts Reviewed and submitted charge backs and related credits to Accounting Ensured staff and customer compliance with department dispute procedures Consistent review of the workflows and standard operating procedures to make sure they stay current with the products and changes of them Worked with Team on repetitive escalated issues to find a solution that will assist with ceasing these from occurring: Managed the QA process and coaching sessions Report results to Senior Management and discuss next steps for over & under performers Managed the team’s performance and any plans that have been put in place Provided Weekly reporting of individual QA and call performance Managed the turnaround process closely to ensure team is meeting goals and identifying any trends that are keeping us from meeting them Monthly feedback to/from Team Leads on all coaching sessions that were held Communicated escalations and resolutions to the Product, Development, and Marketing & Sales Departments. Act as a liaison between our customers and these teams Reviewed the daily management of projects, movement of the Customer Support Queues and manage the need for additional staff hours due to volume spikes Maintained the highest professional standards and promote our ethics of trust, open communication, and cohesive team effort Supported and Assisted with the Development & Product for Applications related to Customer Service Recruited, Evaluated & Hired the best candidates for Customer Service

  • Humana
    • Brazil
    • Professional Training and Coaching
    • Customer Service Representative
      • Apr 2012 - Feb 2014

      Care Agent ​​Established strategic-relationship and partnership-building skills by listen attentively, solving problem and the necessity use of tact and diplomacy to achieve win-win outcomes between patients and employer. ● Provided superlative customer service allowing personnel to maintain focus on operational commitments ● Processed records in adjudicating or paying claims, collected documentary evidence for claims, or conveyed the requirements that must be met for the receipt of benefit payments● Verified insurance benefits and explained to patients individual levels of coverage as well as specific medical criteria● Created a good impression in the eyes of all the relevant parties● Devised and maintained office systems, including data management and filing patient’s recor

Education

  • Columbus State University
    Bachelor's degree, Dental Hygiene/Hygienist
    2019 - 2022
  • Temple College
    Associate's degree, Business Administration and Management, General
    2014 - 2016

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