Risk and Compliance Analyst

• Feb 2020 - Present

Senior Specialist Accounting & Finance

• Dec 2016 - Nov 2019

Customer Service Advisor

• May 2016 - Nov 2016

Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact;Classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages;Accurate and timely hand off to other resolving teams.Handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer;Analyze and resolve most common inquiries using step-by-step solutions provided to you;Deliver high quality standard service to customers;Cooperate with IT specialist team to deal with more complex issues.

Bookseller

• Apr 2015 - May 2016

Checked in, checked out and renewed library materials using CharismaSelecting, developing, cataloging and classifying library resources;Answering readers' inquiries;Using library systems and specialist computer applications for inventories;Arranging products of shelves and creating arrangements;Incorporated library items that met existing requirements while also driving curiosity, engaging students and supporting lifelong learning;Ensured library services met needs of particular groups of users;Resolved patrons' complaints tactfully and professionally;Collected orders from the customers and informed them of their arrival;Supported quests from different areas to create events in the local bookshop.

Human Resources Assistant

• Aug 2014 - Nov 2014

Maintain employees files & HR system, and ensure they are correct, up to date and information is easily accessible at all times;Identify customer needs and handle accordingly;Follow certain steps when resolving a problem;Work in team and share new achieved information;Verify the colleagues's work;Report errors and come with suggestions to resolve them;Respect the strict deadlines of the payroll;Learn to use SAP and communicate with the team leaders of our customers.

Data Entry Assistant

• Jun 2014 - Aug 2014

Monitored multiple databases to keep track of our products;To search for information about certain products and learn about their features;To work in team to find the right information about the products;To verify the colleagues' work to make sure that there is no error in the system;To find similarities and differences between products and analyze them.

Waitress

• Jun 2013 - Sep 2013

Maintained neat and attractive bakery food cases;To arrange the tables and give people instructions about were they have;To communicate in English with people from different countries when they asked questions about the hotel or objective sights;To make sure that every customer is content and that their requests are met on time;Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance;Confirmed legal drinking age of customers and discontinued service to intoxicated guests to eliminate liability and adhere to legal restrictions;Greeted guests in pleasant and courteous manner;Provided friendly and courteous service to all guests;Resolved complaints from guests by listening to issues and notifying restaurant manager.