Experience

Reliance Jio

• India
• Telecommunications
• 700 & Above Employee

• Lead Provisioning

  • Oct 2022 - Present



Bharti Airtel

• India
• Telecommunications
• 700 & Above Employee

• Service Recovery Coordinator

  • Mar 2019 - Sep 2022

  Service Recovery Coordinator WBO at Customer Experience -I am working towards Airtel Black service, Escalation management, analysing data for bringing about new innovation with process/journeys/system/applications. Finding bugs in journeys and mitigating the gaps, helping build a robust process for customer experience at Airtel app and IVR path, improve Service Rquest closure timeliness, reduction of call and complaints/Presidential complaints caused by circle by conducting RCAs and Data and Devices support management. Show less

• Store Manager

  • Jun 2015 - Feb 2019

  I am an experienced Store Manager (W.r.t my previous role) with a demonstrated history of working in the telecommunications industry. Skilled in Market Research, Management, Leadership and Business Development. I have had handled Chinar Park Own Retail.After which I was responsible for two stores Tollygunge with Tolly Club AES with elite segments I also managed for some time Railways AES.Finally I moved to Everest House for Corporate Sales and helped in revenue generation.



100 Cities Real Estate

• Corporate Account Manager

  • Nov 2014 - Mar 2015



Mendine Pharmaceuticals Pvt Ltd

• India
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Summer Internship

  • May 2014 - Aug 2014

  Testing the feasibility of lactase for lactose intoletant patients. Branding and Launching of a new product in the Probiotics segment after extensive market research. Testing the feasibility of lactase for lactose intoletant patients. Branding and Launching of a new product in the Probiotics segment after extensive market research.