Experience

counter.app

• Germany
• Hospitality
• 1 - 100 Employee

• Social Media Community Manager

  • Jun 2020 - Present



Xebec Communications Pvt.Ltd.

• India
• Advertising Services
• 1 - 100 Employee

• Business Development Management Specialist

  • Nov 2019 - May 2020

  - Business Development for international and domestic which includes contacting potential clients to establish rapport and arrange meetings. - Handling clients and their respective projects - Working on Strategy for pitches. - Supporting the strategic planning process to ensure added value. - Planning and overseeing new marketing initiatives. - Researching organizations and individuals to find new opportunities. - Marketing of Xebec like blogs, website updates, ppt updates, videos on social media and speaking opportunities. - Being a part of a couple of networking groups. - Attending conferences, meetings, and industry events for networking. - Developing quotes and proposals for clients. - Developing goals for business development and business growth and ensuring they are met Show less



Origin Energy

• Australia
• Utilities
• 700 & Above Employee

• Senior Solar sales Specialist

  • Apr 2017 - Sep 2018

  Primary Responsibilities To act as a single point of contact for the customer and liaise with internal channels such as sales, installation, case management, billing and debtors department as well as external channels such as installers, technicians and field operators on their behalf to ensure the start – to – end process delivers a positive customer experience. Responding to customer inquiries through a variety of communication channels and applying knowledge and judgement to effectively resolve these inquiries. Accurately capturing and processing of information and delivering an exceptional customer experience through accurate current and future need identification to deliver tailored solutions and build customer loyalty and lifetime value. Identifying and executing multi-product and solution sales opportunities to increase sales and gross margin. Build an ongoing relationship with existing and acquired customers to ensure their ongoing and future needs are met. Assisting with marketing and administrative tasks within the scope of the department. Secondary Responsibilities Assisting in market plan of new service/product launch.Testing the pilot launch of the new service and actively seeking customer feedback in order to improve service.Assisting in Marketing campaigns and content check to increase online traffic and liaising with the legal team for the same. Show less

• Case Manager

  • Dec 2016 - Mar 2017

  •Efficient case investigation requiring excellent attention to details. •Performing administrative support tasks such as proofreading, transcribing handwritten information and use of electronic equipment to work with pay records, invoices, reports, spreadsheets, agreements and other documents provided by customers and other third parties.•Setting, managing and meeting appropriate customer expectations.•Liaising with customers through telephone and emails in friendly, helpful and cooperative manner.•Filing and maintaining customer information and case details using CRM software such as salesforce.•Handling customer complaints and providing effective resolutions in order to attain customer fulfillment. Show less



Felix Young

• Melbourne, Australia

• Sales Representative

  • Nov 2016 - Dec 2016



Deakin University

• Australia
• Higher Education
• 700 & Above Employee

• Volunteer Mentor- PG Mentor Program

  • Feb 2015 - Jun 2016

  • Providing insights and suggestions on constant improvement of the program. • Mentoring new post graduate students from the Faculty of Business and Law. • Providing guidance and support in academics. • Supporting the transition of new students into the university environment. • Providing insights and suggestions on constant improvement of the program. • Mentoring new post graduate students from the Faculty of Business and Law. • Providing guidance and support in academics. • Supporting the transition of new students into the university environment.



Project MonMa

• Melbourne, Australia

• Marketing Research Intern

  • Feb 2015 - Jun 2015

  •Work with a team of volunteers that are located in different parts of the world by coordinating online. •Design a marketing strategy for your team’s activities. Monitor progress to ensure the marketing is timely and effective. •Design and organise innovative marketing and promotional strategies to promote Project Monma. •Manage online social networking groups to market the projects. •Work with fundraising coordinator to ensure the team’s fundraising activities are well promoted and are also effectively used to promote other events. •Report to director. Show less



After 8 Events

• Pune, India

• Marketing And Promotions Assistant

  • Jun 2012 - Sep 2013

  • Advertising and Social Media promotions • Market Research and providing administration assistance • create brand awareness and generate increased attendance during each promotion • Basic Sales • Maintain correspondence and relation with clients • Advertising and Social Media promotions • Market Research and providing administration assistance • create brand awareness and generate increased attendance during each promotion • Basic Sales • Maintain correspondence and relation with clients



GMS Group - Loyalty Solutions

• Singapore
• Marketing Services
• 100 - 200 Employee

• Customer Relations Coordinator

  • Dec 2010 - Jun 2012

  • Handling telephone queries and providing information. • Meeting potential customers and making on-spot sales. • Assisting the manager with relevant monthly reports & MIS. • Assisting the manager with fixing of monthly targets and strategies of achieving the same. • Managing registration of new members and membership sales. • Handling membership related queries/clarifications and follow up of existing members. • Maintaining the member’s database- Customer Relationship Management (CRM). • Generating leads for potential membership sales. • Establishing a long term and good public relationship with existing and potential members. Show less



Red Carpet Entertainment and Events, Pune.

• Pune, India

• Event Management Intern

  • Feb 2010 - Jul 2010

  •Involvement in weekly events meetings. •Event management in the area of small & large events. •Marketing research in the area of upcoming & development of new event styles. •Monitoring of competitor’s offerings. •Sourcing suppliers for new event formats. •Cost Control Report Management. •Customer Service & database of events management. •Involvement in weekly events meetings. •Event management in the area of small & large events. •Marketing research in the area of upcoming & development of new event styles. •Monitoring of competitor’s offerings. •Sourcing suppliers for new event formats. •Cost Control Report Management. •Customer Service & database of events management.



Red Bull

• Austria
• Food and Beverage Services
• 700 & Above Employee

• Senior Wings Team Member

  • Jul 2007 - Aug 2009

  •Creating awareness of the brand with current and future consumers. •Driving trial of Red Bull products with quality interactions fostering a premium image of the brand with the consumers. •Embody the brand values during every sampling shift. •Becoming a credible Product and Brand expert: delivering benefit messages and sampling tag with every consumer interaction. •Overcoming objections with the consumer and answering questions. •Understanding the mental and physical benefits of the product and personalize them for the consumers. •Identifying future Wings Team Members for hiring and staffing purposes. •Contributing quality mission plans on a weekly basis. •Taking ownership of key sampling campaigns and work with hiring manager to ensure successful execution. •Working with the distributor to open new accounts & host sales drives. •Working with on and off premise managers to drive sales in local accounts. Show less