Experience

Coldwell Solar Inc.

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Customer Care Consultant

  • Jun 2016 - Present

• Customer Care Consultant

  • Jun 2016 - Present

  Monitoring and maintaining solar power systems performance for 100+ clientsGather 100+ Clients daily generation data and input on Portfolio. Record actual to expected solar power performance.Analyses of 50+ emails with information, warnings, failures, events and errors on clients solar systems from SMA, Egauge, Deck, Powertrack, Draker, SolrenView, SunPower, Locus.Create, manage and assign work orders to field. Attach/uodate files and images to work orders. Evaluating and providing analysis of solar systems current status for field personnel when work orders/inpections complete. Interact with customers via email and phone to handle issues, process orders, and provide information to clientsContact SCE or PGE to report high voltage at clients site.Monitor and mantain camera's on sites for clients and resolve any issues at site.Verify solar tracking mechanisms maintained and resolve any and all issues.Performance guarantee report. Gather clients daily generation data and input on report. Record actual to expected solar power performance.