Momoyo G.

Customer Service Representative / Data Entry Specialist at JTB USA, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles, California, United States, US
Languages
  • Japanese Native or bilingual proficiency
Skills

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Credentials

  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Excel Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
    Microsoft
    Oct, 2020
    - Nov, 2024
  • Cert Prep: Excel Associate - Microsoft Office Specialist for Office 2019 and Office 365
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Cert Prep: Excel 2016 Microsoft Office Specialist (77-727)
    LinkedIn
    May, 2020
    - Nov, 2024

Experience

  • JTB USA, Inc.
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Service Representative / Data Entry Specialist
      • Nov 2013 - Present

      Daily client management for requests, bookings, confirmations, arrangements, and negotiations for JTB client's and local vendors, in order to fulfill both ends needs. Detailed data entry, and website management of all hotel information for travel, tours, rates, and availability for the entire North America region. Daily client management for requests, bookings, confirmations, arrangements, and negotiations for JTB client's and local vendors, in order to fulfill both ends needs. Detailed data entry, and website management of all hotel information for travel, tours, rates, and availability for the entire North America region.

  • Nippon Club, Inc.
    • Greater New York City Area
    • Banquet Manager Assistant
      • Feb 2012 - Sep 2013

      Setup and manage events and scheduling, according to each clients specific requests. Built client relationships so that they fully understand that we acknowledge the events key aim. Informed and directed internal and external staff accordingly to execute a smooth successful roll-out of each event. Setup and manage events and scheduling, according to each clients specific requests. Built client relationships so that they fully understand that we acknowledge the events key aim. Informed and directed internal and external staff accordingly to execute a smooth successful roll-out of each event.

Education

  • Pasadena City College
    Accounting

Community

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