Molly Goodman
Director of Patron Services at Atlas Performing Arts Center- Claim this Profile
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Bio
Credentials
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Patron Manager Administrator
PatronManager
Experience
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Atlas Performing Arts Center
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United States
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Performing Arts
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1 - 100 Employee
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Director of Patron Services
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ene. de 2019 - - actualidad
• Promoted to lead the creation of a new department dedicated to Patron Services; responsible for management and overseeing all ticketing, hospitality and customer service operations• Increased patron attendance and ticket revenue for annual Intersections Festival in Spring 2020: 58% increase in attendance, 87% increase in revenue, 41% increase in Festival Pass sales• Supervise staff of 20+ associates and created new standard operating procedures, training protocols and employee handbook for department • Utilized Volunteers for Salesforce to revamp and formalize Volunteer Usher program with online scheduling and attendance tracking • Serve as Patron Manager Certified Administrator for the organization, liaising with Resident Arts Partners and providing data-driven support to enhance fundraising and sales goals.
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Development Manager
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ago. de 2017 - ene. de 2019
• Creatively managed fundraising portfolio of $1M+; spearheaded individual giving efforts including membership program launch and strategic plan for direct mail and online campaigns, yielded 30% increase in year-end gifts FY18• Implemented key database processes and procedures to more effectively and efficiently utilize the Patron Manager CRM, including advanced data cleanup, streamlined fundraising infrastructure, and comprehensive reporting methods.• Wrote 20+ grant proposals and RFPs annually for foundation, government and corporate support ranging from $1,500 to $150,000; supported reporting and grant tracking to help the Development department increase overall fundraising by 78% in FY18.• Worked interdepartmentally to rebrand programs and create consistency in development email campaigns • Managed logistics and supervised volunteers for annual Gala fundraiser; developed donor cultivation plan and executed a variety of events both on and off-site
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Arena Stage at the Mead Center for American Theater
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United States
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Performing Arts
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100 - 200 Employee
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Campaign Manager
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may. de 2016 - jul. de 2017
• Advanced moves management and related cultivation activities to achieve ambitious campaign revenue goals and broaden overall prospect pool for Arena Stage• Devised prospect plans for 350+ high priority individuals with wealth capacity of $500,000 and above while personally engaging and maintaining portfolio of 50+ prospects through event invitations, written correspondence and personal visits• Contributed to team which raised nearly $20 million in pledged cash and planned giving• Produced variety of special events and initiatives including Power Lunch for 160 guests with private playwright panel and celebratory luncheon for $2.5 million inaugural investor
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Membership Coordinator
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abr. de 2015 - may. de 2016
• Executed three major solicitation mailings per fiscal year to 35,000 households; managed production timelines, list generation, letter and email copywriting and design coordination• Analyzed fundraising revenue through detailed weekly reporting; utilized Excel to create detailed projections for each solicitation campaign• Built strong technical efficiency in Tessitura and Mail2 systems; conducted research and attended communications workshops to revamp the layout and efficiency of e-mail solicitations
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American Repertory Theater
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United States
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Performing Arts
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1 - 100 Employee
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Executive Assistant
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ago. de 2014 - mar. de 2015
• Observed long-range strategic planning, including capital campaign assessment• Streamlined internal communications through creation of updated newsletter and file sharing system • Observed long-range strategic planning, including capital campaign assessment• Streamlined internal communications through creation of updated newsletter and file sharing system
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Dana-Farber Cancer Institute
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United States
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Hospitals and Health Care
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700 & Above Employee
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Development Assistant
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abr. de 2013 - jul. de 2014
• Improved event recruitment and revenue goals by conducting daily and year-end analysis and formulating projections through daily, weekly, and yearly registration reports • Improved event recruitment and revenue goals by conducting daily and year-end analysis and formulating projections through daily, weekly, and yearly registration reports
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Broadway In Boston
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United States
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Operations Assistant
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mar. de 2011 - abr. de 2013
• Spearheaded local customer relations and liaised with National Customer Service Center for Broadway Across America • Spearheaded local customer relations and liaised with National Customer Service Center for Broadway Across America
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Education
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2020 - 2021
Coach Training Alliance
Certified Coach Training Program -
2006 - 2010
Emerson College
Bachelor of Arts, Theatre Studies: Directing and Dramaturgy
Community
